I'm very disappointed that you've withdrawn Pelikan's rice-free paella from sale. We've been buying it for over 15 years. Why did you do this? The one that replaces it contains rice and is really not good at all.
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All replies (3)
Hello Najat1304, thank you for your message. We're sorry you can't find this item in our shelves. We were happy to clarify your request with our specialist department. Unfortunately, not all our customers were as enthusiastic about it as you were. That's why we've decided to stock it only in selected department stores. If you tell us where you usually shop, we'll look for supermarkets near you that carry this product. Best regards, Tabea
M-Infoline
Hello Najat1304, thank you for your message. We're sorry you can't find this item in our shelves. We were happy to clarify your request with our specialist department. Unfortunately, not all our customers were as enthusiastic about it as you were. That's why we've decided to stock it only in selected department stores. If you tell us where you usually shop, we'll look for supermarkets near you that carry this product. Best regards, Tabea
Hello, thank you for your reply. I do my shopping in the Pâquis district, Migros/Navigation and Migros/Les Cygnes, but these two Migros no longer carry the rice-free paella. Thank you in advance for pointing me to a Migros in Geneva that still sells Pelikan's rice-free paella. I look forward to hearing from you. Sincerely Najat Nicod
Najat1304
Hello, thank you for your reply. I do my shopping in the Pâquis district, Migros/Navigation and Migros/Les Cygnes, but these two Migros no longer carry the rice-free paella. Thank you in advance for pointing me to a Migros in Geneva that still sells Pelikan's rice-free paella. I look forward to hearing from you. Sincerely Najat Nicod
Hello Najat1304, thank you for your message. Unfortunately there has been a mix-up. Indeed, Pelican rice-free paella is no longer part of our assortment. Our previous message referred to the Costa Paella article. This has now been re-listed as an alternative to rice-free paella. We are very sorry to have given you false hope. Best regards, Noemi