Hello everyone
On 18.4.2019 I wanted to shop at Mirgros and wanted to pay with the Migros app at Sebutio, 2 times it was stated that there were technical problems and it did not work. And then I paid with the card and today I see the amount is now deducted 3 times. In short, I bought things worth 100 francs and yet 300 francs have been deducted.
How can I get my money back?
MFG
Hassan2018
Hello everyone
On 18.4.2019 I wanted to shop at Mirgros and wanted to pay with the Migros app at Sebutio, 2 times it was stated that there were technical problems and it did not work. And then I paid with the card and today I see the amount is now deducted 3 times. In short, I bought things worth 100 francs and yet 300 francs have been deducted.
How can I get my money back?
MFG
Hassan2018
Hello @Hassan2018,
I'm not familiar with these payment systems, but since it's the weekend now, I'll quickly put in an example where something similar happened to someone :
https://community.migros.ch/m/Forum-Migipedia/Unrechtmäßig-Geld-abgehoben/m-p/853987#M41494
Since you paid with a Migros app, your case is certainly easier than Tobi's.
Hello @Hassan2018,
I'm not familiar with these payment systems, but since it's the weekend now, I'll quickly put in an example where something similar happened to someone :
https://community.migros.ch/m/Forum-Migipedia/Unrechtmäßig-Geld-abgehoben/m-p/853987#M41494
Since you paid with a Migros app, your case is certainly easier than Tobi's.
Hello @Hassan2018, thank you for your message. We apologize that the payment with the Migros app did not work and that the amount was incorrectly deducted. We will be happy to follow up on your tip. Please send the receipt via the contact form:https://www.migros.ch/de/services/kundendienst/infoline/kontakt.html You will then be contacted by the responsible person to discuss the next steps. Best regards, Heidi
Hello @Hassan2018, thank you for your message. We apologize that the payment with the Migros app did not work and that the amount was incorrectly deducted. We will be happy to follow up on your tip. Please send the receipt via the contact form:https://www.migros.ch/de/services/kundendienst/infoline/kontakt.html You will then be contacted by the responsible person to discuss the next steps. Best regards, Heidi
