Pain carré at a special price of 1.80. Normal price 1.80!!!

Pain carré zum Spezialpreis 1.80. Normalpreis 1.80!!!

Pain carré at a special price of 1.80. Normal price 1.80. Great, I thought. But I got my money back the next day without any problems, as it had obviously been wrongly written on.
But unfortunately this happens a lot at Migros.
Either they "overlook" the big 1/2 price or 50% sticker. That is annoying.

Pain carré.jpg
Whether Mohrenköpfe with half price sticker or Fondue Chinoise Strauss for 16.-- with the 50% sticker on it. The cashier typed 16. A phone call from home, yes, I should come back immediately. Me: But certainly not today.
Although the gentleman I had on the phone the evening before, and although there was another box of half-price glue in the freezer, it took almost a quarter of an hour to sort it out. Tedious.
Dear Migros: You need to get a better handle on this. I'm worried about all these mistypes. Lidl and Coop want to stop giving out receipts soon. Thank you!
By the way: I'm actually a Migros kid. Aldi has successfully adopted the slogan. And if this continues, I'll soon be an Aldi kid too. Incidentally, it's almost non-existent there: the mistyping. Even abroad at Penny: hardly a wrong price tip on the till receipt.
What's more, the cashiers there scan much faster and more efficiently. Maybe their scanners work better.

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All replies (5)

Guest

Well, people do make mistakes, and this cannot be 100% avoided. But you are actually addressing two independent problems here:

incorrectly written 'special price' stickers
the old 25%/50% stickers that are overlooked when typing at the checkout

The latter can be easily avoided by replacing the 25%/50% stickers that have to be typed in manually at the checkout with the automatically scannable special price stickers with barcodes. I believe this has already been fully implemented in stores with self-scanning and/or self-checkout; at least I haven't seen a 25/50% sticker in the last year. I don't know whether this also applies in small stores where there are only staffed checkouts.

Of course, there can still be incorrectly printed 'special price' stickers, as your example shows. In case of doubt, however, you have far fewer problems showing afterwards that the sticker was obviously misprinted - or ideally you can see it before you even scan and pack the product.

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Federwolke

Coop is the absolute frontrunner when it comes to incorrectly charged items. They even manage to scan a huge promotional sticker on the item together with the barcode, and the till still spits out the normal price. I've experienced this many times, complained about it many times and yet they are still unable to eradicate these errors. If you don't check the receipts like a prisoner, you're the shitty one. This hardly ever happens at Migros, but there are always problems with the unambiguous declaration of what is included in a promotion (already several threads on this in this forum). This week I once again had a double-scanned item in Migros, which unfortunately I only noticed at home, which always makes me doubly annoyed - I was under a lot of pressure when packing my somewhat larger purchase and forgot to look through the note in the store. I can't go back to the store an hour later and claim that I only bought one item. Luckily it was "only" a salad for just under two francs...

By the way: In my regular store, whenever possible they also stick a special price sticker over the normal barcode on the packaging so that the normal price can't be scanned at all. Or make it illegible with a thick black felt-tip pen. Maybe send an order to all stores. It's a bit more work, but if it serves customer satisfaction...

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moz79

What I find better at Coop:

The new barcode with the reduced price is stuck over the old barcode. I think that makes it easier for the checkout staff. At Migros, there's a 50% sticker somewhere that the staff have to see.

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wunderfitz

Nowhere did I say that Coop doesn't do this. I only wrote that Coop and Lidl (fortunately not Migros and Aldi for the time being) want to abolish till receipts. This means that they will only be available on request. It will come to that. Then you will no longer have any control over your purchases.
Of course, mistakes happen everywhere. In my case, there have been a few too many recently. I can't say too much about Coop because: Since we've had a new big Migros here, we rarely go to the Coop anymore.

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wunderfitz

OK, all right! ?
But I'll immediately post the question I asked in the forum: How do I add a profile picture to Migipedia? I didn't see an option in my profile. Is this only possible from a certain professional status?

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