only coupons from the newspaper valid?

nur Coupons aus der Zeitung gültig?

I found a coupon for the flowers and plants range in the Migros Lucerne newsletter, which was sent out on April 5, and printed it out . On Friday (April 6) in Zugerland, however, I presented the printed coupon with my Cumulus card and was then rudely informed by the cashier that it was not valid, they had been informed by the boss that they were only allowed to accept such coupons from the newspaper. At first she didn't want to respond to my objection that I had received a newsletter by email. But then she found an old, used newspaper coupon in the garbage can and scanned it again. Why are coupons sent by newsletter that are then only redeemed with annoyance?

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All replies (5)

AlMiDeCoLi

I would say that the branch manager had no idea that this coupon was in the newsletter. All employees of the Lucerne cooperative who have customer contact should be encouraged to read the cooperative's own newsletter. That way, the cashier would have known that the coupon is not only available in the newspaper.

Years ago, there was a similar problem at Coop: coupons were sent out that were only available via the newsletter. When presented at the checkout, you were regularly confronted with the harsh question of what kind of slip of paper it was and you had to explain it at length. There were so many complaints because the checkout staff didn't know that the newsletter coupons were quickly abolished.

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Guest

Dear @MaBl

Thank you for sharing your experience with the Cumulus coupon for the flower and plant assortment with us. I would like to forward the case to the responsible cooperative to find out more about the coupon scheme. As soon as I have more information, I will be happy to get back to you.

Enjoy the day.

Best regards

Marina

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AlMiDeCoLi

Hello @Marina_Migros

Of course it's right that you want to clarify the facts with GML.

For me, the fault clearly lies with the store manager, because the GML newsletter clearly refers to the coupon at

http://newsletter.adr-luzern.ch/public/a_4904_Vj89v/file/data/3837_gartenzauber_5xcumulus.pdf

which has an open barcode for scanning. The reference to the "original coupon" is probably there so that nobody shows up at the store with self-generated barcodes or ones on their smartphone.

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Guest

I don't understand the problem anyway - the check runs via the barcode and the Cumulus number (so that the coupon can only be redeemed once). The coupon itself has no value.
Actually, any form that somehow has a scannable barcode could be accepted. The Cumulus barcode can also be scanned from a smartphone or from a sticker (which I have stuck in my wallet, for example). This also works for coupons at the self-service checkouts, where I have also scanned from a smartphone or printout and the checkout accepted it without hesitation.

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Guest

Hello @MaBI

The store has just informed me that this was a misunderstanding, for which we would like to apologize. Based on the printed coupon, the cashier assumed that the coupon had been copied.

We will instruct and sensitize our checkout staff in the store once again.

Best wishes and have a nice Wednesday evening.

Marina

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