Dear Migros By chance, we noticed that the promotional milk cartons from December 20 do not contain 1 liter of milk, but sometimes 7.5dl, sometimes 9dl...how can this be explained?
Loading...
All replies (5)
Hello MorgiSchweiz, thank you very much for your tip. I will be happy to investigate the cause. For this reason, I would ask you to provide me with the following information: - the barcode or article number - the best-before date - the batch or lot number - the place of purchase The article number is located near the Migros logo and contains a 7- or 12-digit number sequence. You will also generally find the batch or lot number next to the best-before date. It usually begins with the letter L or a mixture of letters and numbers. This information can be used to trace when production took place and whether any errors occurred at that time. Best regards, Tabea
M-Infoline
Hello MorgiSchweiz, thank you very much for your tip. I will be happy to investigate the cause. For this reason, I would ask you to provide me with the following information: - the barcode or article number - the best-before date - the batch or lot number - the place of purchase The article number is located near the Migros logo and contains a 7- or 12-digit number sequence. You will also generally find the batch or lot number next to the best-before date. It usually begins with the letter L or a mixture of letters and numbers. This information can be used to trace when production took place and whether any errors occurred at that time. Best regards, Tabea
Hello Yes with pleasure Barcode :7613269779858, 11.03.21, R201 E04:56, L 021460, 7.5dl included or from another milk :7613269779858, 11.03.21, R201 E04:57, L 021460 both bought in Migros Münsingen 09.12.20 Greetings
MorgiSchweiz
Hello Yes with pleasure Barcode :7613269779858, 11.03.21, R201 E04:56, L 021460, 7.5dl included or from another milk :7613269779858, 11.03.21, R201 E04:57, L 021460 both bought in Migros Münsingen 09.12.20 Greetings
Hello MorgiSchweiz, thank you for sharing the additional information. We have discussed your information with our manufacturer. They have informed us that, according to the production data, your milk cartons date from around the middle of production. According to our records, we carried out a tank change at this time. This resulted in an error. Normally, we only continue with this process on one filling line - until the tank has been changed. Due to a communication error, we didn't do this during the production of your milk packs. This resulted in a vacuum and the production line was unfortunately unable to fill the packs completely. We assure you that we have informed all employees of the correct procedure and have asked them to follow the existing instructions at all times. We apologize for this production error. At the same time, we would also like to thank you for your comments. We would like to send you a small compensation. Can you send us a short private message? Many thanks and best regards, Chloe
M-Infoline
Hello MorgiSchweiz, thank you for sharing the additional information. We have discussed your information with our manufacturer. They have informed us that, according to the production data, your milk cartons date from around the middle of production. According to our records, we carried out a tank change at this time. This resulted in an error. Normally, we only continue with this process on one filling line - until the tank has been changed. Due to a communication error, we didn't do this during the production of your milk packs. This resulted in a vacuum and the production line was unfortunately unable to fill the packs completely. We assure you that we have informed all employees of the correct procedure and have asked them to follow the existing instructions at all times. We apologize for this production error. At the same time, we would also like to thank you for your comments. We would like to send you a small compensation. Can you send us a short private message? Many thanks and best regards, Chloe
Hello Yes, where do I send the private message?
MorgiSchweiz
Hello Yes, where do I send the private message?
Hoi MorgiSchweiz, you will find an envelope next to our "nickname". If you click on it, you can write us a private message. Best regards, Sina