Good day
We are having problems listening to the Tom elf. We now have the third one! Listening via the app works, but not via the listening box. We have already uninstalled and reinstalled the entire software. Do you also have problems like this?
Thank you very much!
Hello Billie79
we have the same problem, new box and third tom, just doesn't work. Have you gotten an answer to your question yet? I'm getting desperate because my daughter really wants to hear the story about the sleepwalking... Many thanks from us for an answer!
Guest
Hello
We have exactly the same problem. I have already uninstalled and reinstalled everything three times. Tom just won't load.
Does anyone have a solution?
Thank you !
There are now three of us! All the other Storymania figures and elves work perfectly. We could only play Tom on the 'App', maybe that helps mtreppke?
Would be great if someone official could get in touch!
Thanks a lot!
Got the solution from the hotline:
at
https://storybox.migros.ch/de/faq/
then click on the 1st question.
There on
https://storybox.migros.ch/de/download/geschichten/
and enter the password: IQbjRF
Then load the radio plays again (I loaded them all again because I don't know what number "TOM" has)
and TOM actually works :)
Of course, I don't know whether the password can only be used once. Otherwise there is a password at the hotline. Everything is described under the link above. Good luck!
With these instructions it also worked for us! Thank you very much for this and all the other comments too.
