The Migros store in Westside opens at 09.00 on Mondays. It is often extremely messy there then. The store is NOT ready for customers and there are also dangerous tripping hazards from empties, rolling pallets, etc. We reported this months ago - in writing, followed by a telephone reply. Today it was REALLY BAD. Hardly any getting through in the vegetables, empties everywhere, grids across the floor. A verbal intervention with the management resulted in the sobering conclusion that you shouldn't always complain about the same thing.

It's great when a company wants feedback - Migros does. But as a customer, I ask myself what the point is if nothing happens. We know Migros all over the city of Berne and it's not like that anywhere else. Migros Westside has Aldi conditions at Migros prices. Migros Westside is often not ready for customers on Mondays, and not always on other days either. Is there really no solution? What if the store only opened at 10 a.m.? Could it work then?

The always friendly staff take my time. But I have NO sympathy for the management. We'll probably avoid Mondays now: The Migros Bethlehem is ready for us (and this already at 08.00!!!) and the Coop is not far either, they open at 07.00 and are also ready.

If a repeated complaint on the same subject doesn't help (and isn't wanted), then strictly speaking the first complaint won't help either...