Migros Take-Away on the wrong track

Migros Take-Away auf Abwegen

Crime scene: Migros Drachen-Center, Basel / Take-away stand
Time: 30 minutes before closing time on Saturday

3 whole Parisian rings are beautifully presented in the display. Unfortunately, individual pieces are not visible for miles around.
When I ask for a single piece of a whole Parisian ring, I get the following answer:

Whole Parisian rings are not cut, but are certainly still sold today (30 min before closing time) and given to Cartons du Coeur in an emergency.

As a customer and, according to the Migros marketing department, owner, I am simply shocked. The competition is happy.

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All replies (8)

M-Infoline

Hello @EZU, thank you for your message. In principle, we cut each cake at the customer's request to sell individual pieces if they are not already offered in the patisserie buffet. In this case, we already had pieces of Parisian cake on the counter. According to the staff member, the sales assistant didn't even bother to make the alternative offer because you left the store immediately. The employee's thought was that selling the Pariser ring at a reduced price shortly before closing time would be easier from experience than the pieces remaining when you cut them open. A review of the sales statistics from the day in question shows that this was indeed the case. As a result, food waste was completely prevented for this item. Unfortunately, institutions such as Carton du Coeur only take whole cakes.

We apologize for upsetting you and for not complying with your request. We have instructed our employees again in detail about this and would be delighted if you would give us another chance. Kind regards, Richi

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Dragonball

It bothers me more that the ketchup has been changed (Migros Aare).

There used to be little tubs and now there are little bags. How should you dip the chips now?

(in case you cheat :) )

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EZU

Hallo@Richi.Vielen Thank you for your detailed reply.

In my defense, I have to correct a few points from my point of view:

"In this case, we already had Parisertorte pieces in the counter. According to the staff, the saleswoman didn't even come to submit the alternative offer because you left the store immediately"

This statement was completely made up !!! Shortly before closing time, all the individual items were already sold. Someone wants to make me look like a fool here to save their skin. Thank you very much. I'll keep that in mind.

"A review of the sales statistics from the day in question shows that this was effectively the case. This meant that the food waste from this item was completely prevented. Unfortunately, institutions like Carton du Coeur only take whole cakes"

I can congratulate you on the sales statistics, but only from the perspective of the co-owner. As for the food waste and Carton du Coeur statement, I can only shake my head and wait until the next Migros savings package puts common sense back in its place.

Many question marks and doubts remain.

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M-Infoline

Hi @EZU, thank you for your comments. We would of course like to dispel your doubts. Your satisfaction is important to us. Please send us your telephone number via DM so that those responsible can contact you and discuss the incident with you. Thank you very much. Kind regards, Heidi

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annukka

M-Infoline

Hello @annukka. We are sorry that you also had this experience. Please contact us directly via the contact form with further details such as where you were shopping and when exactly, so that the relevant department can be informed: https://www.migros.ch/de/services/kundendienst/infoline/kontakt.html Have a nice afternoon. Best regards, Heidi

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EZU

Hi@heidi

For me, the matter is actually closed.

Besides, it is of public interest and not the point for me to hear Migros' statement again on a private phone that is inaudible to the forum.

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annukka

Hello@heidi

Thank you for your letter. I can't remember where and when that was,
but it's obviously standard and not the exception!

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