Guest
The contact form on the Migros homepage is a terrible piece of crap and an imposition. You never know when the message has really reached Migros ... Replies to emails from customer service don't seem to arrive either. It's all a terrible mess ... when will Migros management finally realize that this is an imposition on customers?
Good morning@deactivated user
It would be nice if the coordinates were automatically adopted as a logged-in user.
With Google Chrome, the AutoFill settings take care of this.
With the three requests I received a "Customer request receipt confirmation" each time. However, this was filed under "Unwanted advertising".
The requests were always answered except for the one from May 15, 2015. This ticket is still open! Perhaps the reply ended up in SPAM?
Greetings
Istanbul
Guest
Hello brainstuff
thanks for the feedback on our contact form. Does it concern the M-Infoline contact form or the Cumulus form?
If you have a specific request where you are missing a confirmation of receipt or an answer, it would be easier for us to trace back where the problem lies.
@FredericaYoucan alsoforward me the request from May 15 and I will try to find out why you have not received a response.
Best regards
Tanja
Thank you @Tanja_Migrosfor your offer.
I have taken care of the request via snail mail!
Best regards and have a relaxing weekend
Istanbul
Guest
Tanja,
I am one of very few experts on the subject of email and messaging on the Internet. My colleague Bill Gates promised in 2004 that he would make sure that the email SPAM problem would be solved very quickly. To date, he has not been successful ... Instead of less SPAM, there is more and more SPAM, email has become so unreliable that you have to search for the important messages in the SPAM folder.
Clumsy computer scientists, like some from MIGROS, try to "get around" the problem with a "Tournarround" (=form on the website). These incompetent people have apparently not realized that replies to these form requests end up in SPAM because the sender of the reply is not in the address directory (which other IT nuts use as a "spam address filter").
Even people like me ... always have mails in the SPAM folder despite filtering, even though they shouldn't be there (for example, I filter all mails that contain "migros.ch" in the sender ... They go into a special folder so that they don't end up in SPAM) Even the Federal Council is apparently classified as a SPAM sender by these IT monkeys.
I have a complaint under the number #20150916-1202 about a reduction that was not taken into account. On 28.09.2015, I received a message from a customer service employee ("Markus Zwick") that missed the point and I replied to it on 19.10.2015 (I assume the reply ended up in SPAM at Migros customer service. I did not receive a reply. I then sent my message again to customer service using the form ... the form is so clumsily designed that it is sometimes not even sent because, for example, fields are not filled in in the specified order ... or left blank because they are pointless.
Even people like me, who are familiar with these problems in detail, sometimes have difficulties sending the form... I have tried 4 times ... each time there is no confirmation that it has arrived ... maybe the stupid form doesn't like my file name, which I gave to the copy of the mail to this Markus Zwick ... I don't have time to spend 3 hours trying to figure out what "tests" the incompetent website programmer has built in.
It is now LIFELY IMPORTANT for companies like Migros that communication works smoothly and without problems .... there are guaranteed to be complaints where a customer informs Migros of a problem which, in the worst case, threatens the lives of other people.
It wasn't Bill Gates who managed to develop a system that frees email from SPAM and makes it completely reliable ... but ME! (My system ensures that the necessary and desired mails reach the recipient reliably ... WITHOUT any SPAM)
Despite the fact that (according to old Bill Gates ...!!) email SPAM causes damage that is at least 10x higher than I claim, I can't find anyone who is even remotely interested in the problem.
My very conservative milkmaid's calculation for the damage caused by email SPAM in little Switzerland alone is quite simple ... and very probably really 10 times too low: 1 million email users waste 5 minutes every day deleting SPAM and cost 1 franc in those 5 minutes ... that's 1 million francs per day ... 365 million per year .... As you can see, this is a very simplified calculation that is definitely not exaggerated ... This money could save thousands of people from starvation.
If you then add to that the time that people waste filling out clumsy "forms" .... then you have to ask yourself ... whether some people aren't producing extra SPAM in order to collect money for it.
I am not responsible for the Migros site and I can only roughly clarify what problems arise and how. I can only see that the form sometimes seems to work and sometimes not. I have to assume that the main problem with the form is that it tries to force the user to provide information that doesn't exist. On the Cumulus form, for example, the form wouldn't accept that I had a mailbox ... because some fool who made it apparently cheated his employer by creating a completely nonsensical and incomplete list of the streets in La Chaux-de-Fonds ... the dirty rip-off artist apparently even forgot the "Avenue Léopold Robert" ... because even with an address, you can't get any further with this street (which is the "Bahnhofsstrasse" of La Chaux-de-Fonds).
In this story with complaint no. #20150916-1202, I also noticed that although the complaint has a "processing number", "Markus Zwick" is not trained to list this number in his "reply" .... That is also "clumsy".
brainstuff
PS This formulation is also "botched" ... it says "The post was changed because there was invalid HTML content in the message text. The invalid HTML content has been removed. Please check the message and send it if it meets your expectations." but my text does not contain any HTML text....
Guest
@Istanbul nice that you have "done" with the snail mail ... I think it's great that you are still so "flexible" ... but if you always like to "take a few detours" ... then the "detour" becomes "normality" ... maybe you should consider ... that it's better for our society if you solve the problems at the grassroots level.
Best regards,
brainstuff
Guest
Hello Istanbul,
"It would be nice if the coordinates were automatically adopted as a logged-in user With Google Chrome, this takes over the AutoFill settings"
Firefox also uses autofill settings ... but with Firefox you can hope that it doesn't "save these settings at home" ... like Google.
"Forms" are basically a big mess ... even on SSL websites. It can all be "filtered" and saved somewhere .... When I see people who are really hysterical about protecting their data and who then type in all their data neatly on the "migros.abzocke-humbug.org" page in a competition or have it "typed in" with roboform... then I sometimes wonder whether the autofill idea is really a useful idea.
"With the three inquiries I received a "Customer request confirmation of receipt" each time. However, this was filed under "Unsolicited advertising"".
This is also a completely crazy problem. If you enter your email address in a form and someone then sends you an email ... there is a 99% probability that it will end up in the "unsolicited mail" folder because the sender's address is NOT in your address book. The
whole thing is even more crazy ... once the tanja.oberholz@migros.ch has written to you and you have fished her mail out of the "trash" ... and then you have answered her and then the dear "Tanja" is on vacation and the next answer comes from the "Rosa.unterholz@migros..ch" ... then the search starts all over again ... When I see that on 99% of the websites with a "form" it says that you might have to search for the answer in SPAM ... then I wonder if the people I'm dealing with aren't employed in an insane asylum.
"The requests have always been answered except for the one from May 15, 2015. This ticket is still open! Maybe the reply ended up in SPAM?"
It's not just the SPAM folder ... there are also heaps of "filters" on the internet that some "charitable" weirdos have installed ... and which censor our emails.
I told you in another comment that I consider "tournarrounds" to be a big mess ... In the area of SPAM, too, attempts are being made to "circumvent" the problems with the craziest "tournarrounds" ... in the beginning, mails with "viagra" in the text were filtered, then those with "via**", then with "vi***" ... in the meantime, this should be "improved" with a filter for "Miagra" ... these are all crazy ideas from computer scientists who don't even realize how stupid they are.
Also, the idea of no longer making a form for such pages, but a "ticket" page (where the problem is then dealt with on the page of the "ticket" is not really reliable, because the mails "new reply to ticket XXX" often end up in SPAM ....
Best regards,
brainstuff
