Hello

I had my laptop on March 26 due to warranty damage (the N key on the keyboard is defective).
On April 16, I had no information other than the information on the service page that my order had been completed, so I called customer service.
They confirmed that the order had been completed and that the laptop would be in the store in 2 to 3 days. On April 20, I still had no information and I was starting to need the laptop urgently as all the work had been delayed. I was put off again and the laptop still hadn't arrived.
Well, I waited for Easter, but again no information until today. I contacted customer service again and have now been waiting over 1 1/2 hours for an answer.

It's getting really tedious, work that should have been done long ago is left undone and you don't get any answers, you just keep being put off. I'm getting really annoyed with the service and would really like to see more transparency, such as information about where my own device is and whether I can pick it up somewhere else if the return delivery to a store is already so delayed.

I really think a lot of Migros and enjoy being a customer with you, but it's really annoying and frustrating like this.

With kind regards