Hello everyone I ordered an item worth CHF 18.80 online on 27.11.2021 and picked it up at Migros. Unfortunately, I lost the invoice and therefore only paid it on 07.01.2022. Like many people, I had the usual pre-Christmas stress and there was also a lot going on over the holidays. When I saw at the beginning of January that the invoice was still unpaid, I paid it immediately. Unfortunately, this was too late from Melectronics' point of view and I received a reminder with CHF 20 reminder fees. As I had already paid the original invoice, I ignored the reminder. Shortly afterwards I received a letter from the debt collection agency Intrum with CHF 50 outstanding and an additional CHF 37 fee from Intrum. No matter who I turn to, nobody is interested and urges me to pay CHF 87 for an item that costs just CHF 18.80!!! Is this the way Migros thinks is right when dealing with customers? Am I seriously supposed to pay CHF 87 for an item worth CHF 18.80? CHF 5.- reminder fee is fine for such an amount and I would pay it, it was my mistake, but please - this is simply disproportionate and from my point of view, sorry, pure rip-off. After this incident I will definitely avoid Melectronics and if I really have to pay CHF 87, I will think about whether I will go to Migros at all in the future. Has anyone also come across such a case? Greetings KilianM
All replies (4)
This actually makes little sense for a human being - but today's reminder systems are largely automated, and a computer has little sense of pragmatism and leniency. It is therefore worthwhile not simply ignoring the reminder when you receive it, but calling the customer hotline if you have already paid the bill in the meantime. In my experience, people usually react with goodwill and delete the reminder amount from the system.
Intrum AG? That rings all the bells for me... Feel free to google the reviews and testimonials (especially Kassensturz) about the company...
Hello Kilian Thank you for your message. We have received your ticket and we are clarifying with our billing partner Byjuno how it came about. We will be happy to let you know by email as soon as we have received an answer. Kind regards from your Migros Fachmarkt team
Intrum AG? That rings all the bells for me... Feel free to google the reviews and testimonials (especially Kassensturz) about the company...
i have a business myself and intrum is the best debt collection company precisely because of the reviews. this case here is an obvious mistake and i feel sorry for the debtor - there are plenty of other cases where invoices are deliberately not paid (and these are not always people who have no money, not at all!) or are generally late. many people simply don't care about payment deadlines, well, then you just make sure that it gets annoying! some people simply have no idea what that can mean for SMEs - that rings my bells too! a little tip: if you really can't pay an invoice: seek a conversation! and don't just throw it away!