Customer service! Over a week ago, I made a request to the M-Serviceline or Infoline on the relevant website. The request concerns a replacement coffee grounds container for a De Longhi Magnifica machine. Everything documented with spare part number and uploaded pictures. Answer? None so far. Not even a confirmation that my request had been received. Just like about two years ago when I wanted to know about NI-MH AAA rechargeable batteries. I made the request in November and followed up again in December. Still no reply. I made the same inquiry again in February. Then a member of staff finally had the courage to call me. I have the feeling that M customer service has become subterranean in recent years. Aldi is a completely different example: I bought a scarifier there in summer 2019. And what is very rare with Aldi products: a week ago it stopped wobbling. I reported this to Aldi customer service by email last Sunday. A clerk called me on Monday. On Tuesday, i.e. yesterday, I was able to pick up a new appliance from Aldi Schaffhausen-Herblingen. Migi's customer service was the same a few years ago. Now it's just slow and sluggish. And the M managers wonder why Aldi, Lidl and Coop are growing more than Migros every year. OK, that's mean of me.