Customer service! Over a week ago, I made a request to the M-Serviceline or Infoline on the relevant website. The request concerns a replacement coffee grounds container for a De Longhi Magnifica machine. Everything documented with spare part number and uploaded pictures. Answer? None so far. Not even a confirmation that my request had been received. Just like about two years ago when I wanted to know about NI-MH AAA rechargeable batteries. I made the request in November and followed up again in December. Still no reply. I made the same inquiry again in February. Then a member of staff finally had the courage to call me. I have the feeling that M customer service has become subterranean in recent years. Aldi is a completely different example: I bought a scarifier there in summer 2019. And what is very rare with Aldi products: a week ago it stopped wobbling. I reported this to Aldi customer service by email last Sunday. A clerk called me on Monday. On Tuesday, i.e. yesterday, I was able to pick up a new appliance from Aldi Schaffhausen-Herblingen. Migi's customer service was the same a few years ago. Now it's just slow and sluggish. And the M managers wonder why Aldi, Lidl and Coop are growing more than Migros every year. OK, that's mean of me.
All replies (1)
Hello @wunderfitz We are sorry for the delivery delays and especially for the difficulties in reaching customer service. The rush was really extreme and the inquiries for all areas are coming together in one place. As a result, the number of inquiries is actually higher than you might expect. However, the customer service telephone number should have been back in normal operation for some time now: 0848 151 151. Unfortunately, we here on social media do not have access to order and customer data and are therefore unable to provide you with any information about your outstanding orders. However, we have forwarded the feedback on the problems and we are aware of the problem and are trying to improve the situation. The best way to report such problems is to use the contact form: https://www.migros.ch/de/services/kundendienst/infoline.html Thank you for your patience and understanding. We are working on getting things running smoothly again. We really don't like this situation either. And we are sorry if your request is particularly affected by the delays or errors. Best regards Sebastian