Dear Migros team,
I'm posting my experience here because otherwise I didn't know where to turn. We had the pilot project "Le Shop Drive" in Staufen, which I used a lot. And for one very important reason: if you have babies, toddlers or so many children that you don't have room for them all in the trolley between shopping trips, Le Shop Drive was an absolute salvation: pick up without having to unload the mice! Famigros members thought they were in 7th heaven.
Until the service was replaced by Pick m'up. And I tried it out in Lenzburg. Unfortunately, not at all to my satisfaction. The parking garage is in the basement. But I have to pick up the goods upstairs in the store. Means: Unload the mice! Grab the trolley! The collection point is IN the store itself, right at the back by the cheese. And I thought that was really cheesy. I might as well collect the goods myself if I'm already in the middle of the store anyway. Conclusion: I'd rather have the goods brought back to my front door, unfortunately that's no use in my situation.
If it were solved in such a way that I could pick up my goods just 3-5 meters away from the trolley with the children in sight, like at LeShop Drive, I would be back in 7th Famigros heaven. So until the Pick'm'up stations have their own pick-up parking spaces, many parents in the Lenzburg area are mourning the good times of the Drive pilot project.
However, I am sure that you will find a solution and I am already looking forward to the family-friendly and handicap-accessible result. :)
All replies (2)
Dear @Eggifamily, thank you for your nice contribution :) The LeShop Drive variant sounds really quite heavenly when I imagine a car full of children ;)
Now that it seems to be a LeShop project - I have to admit, I've never heard of it until your post! - I would forward your input to LeShop. I'm not entirely sure if the decision to make the change was LeShop's, or the store/co-op's. But I'll start with LeShop and get back to you as soon as I have any news.
Best regards, Nina
Hello @Eggifamily, here I am again with an answer from LeShop.
Unfortunately, the management decided 1.5 years ago to close the LeShop Drive in Staufen and Studen. Not only the customers, but also the employees seem to miss them, but there's still no chance of reopening them :(
PickMup is not a replacement for the Drive (so we are aware of this and it is not meant as such) but a different service and every PickMup works in its own way. Especially with regard to location, access etc. If access is as difficult to achieve as in Lenzburg, it is of course understandable that it is not ideal for your situation. Unfortunately, the only recommendation is to see if there is a "more comfortable" PickMup that would still be acceptable in terms of driving distance. Maybe that would be an option? But maybe you've already looked into that.
I'm sorry that I can't report anything better, at least at the moment. I hope that something will happen for you and yourselves in the future. At this point, I recommend that you perhaps address it locally? If you haven't already done so. We always receive a lot of feedback online and the stores sometimes feel much less of it "on the front line". We pass it on, but I personally always have the feeling that a customer in the store makes more of an impression than if we pass it on. But maybe I'm wrong here too, I could imagine it :)
Best regards, Nina