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Embarrassing, embarrassing, dear Migros. Maybe explain to the manager of this branch what good customer service means....
Embarrassing, embarrassing, dear Migros. Maybe explain to the manager of this branch what good customer service means....
Yes - an embarrassing text!
"in a Beck" !
By the way: it's not just about cutting the baguette in half. Once this has been done, the tool, in this case the knife, must be thoroughly washed before it can be used again. Especially as it is chicken, which can quickly spread any samonella!
Source: Basics of food law
And even if he was, since he was the only customer, something like that simply has to be a matter of course. If there are 20 customers queuing at lunchtime, I can understand that even more. I would also have walked out again without a sandwich.
By the way: How many times have I had a slice of pizza wrapped up and sealed with glue at Migros Take Away at the main station without being asked, even though I actually wanted to eat at the bar table? Nota bene also at lunchtime!
Exactly, that's how I would have imagined it. As a customer, I probably wouldn't even dare to ask for the favor if there were still a lot of customers waiting in line.
I could also imagine that it would have served the purpose better to carry out the "cut" as an exception at that moment and to give the customer a friendly hint about the time and hygiene problem for the next time. Especially if this service has so far been delivered without any problems.
Guest
Hello everyone
Thank you very much for your messages. With our catering services, it is very important to us that our guests are catered for quickly. Our take-away staff are constantly receiving individual requests, which - as you are already aware - can lead to long waiting times, especially at peak times.
As correctly described in the reader's letter, there would have been enough time in this situation to accommodate a special request. We are sorry that this was not the case at the event mentioned. The catering managers have been informed about the incident and will raise awareness among employees in the stores. Our aim is to meet all customer needs in the best possible way.
Kind regards
Tanja
Yes - an embarrassing text!
"in a Beck" !
By the way: it's not just about cutting the baguette in half. Once this has been done, the tool, in this case the knife, must be thoroughly washed before it can be used again. Especially as it is chicken, which can quickly spread any samonella!
Source: Basics of food law
And even if he was, since he was the only customer, something like that simply has to be a matter of course. If there are 20 customers queuing at lunchtime, I can understand that even more. I would also have walked out again without a sandwich.
By the way: How many times have I had a slice of pizza wrapped up and sealed with glue at Migros Take Away at the main station without being asked, even though I actually wanted to eat at the bar table? Nota bene also at lunchtime!
Exactly, that's how I would have imagined it. As a customer, I probably wouldn't even dare to ask for the favor if there were still a lot of customers waiting in line.
I could also imagine that it would have served the purpose better to carry out the "cut" as an exception at that moment and to give the customer a friendly hint about the time and hygiene problem for the next time. Especially if this service has so far been delivered without any problems.
Guest
Hello everyone
Thank you very much for your messages. With our catering services, it is very important to us that our guests are catered for quickly. Our take-away staff are constantly receiving individual requests, which - as you are already aware - can lead to long waiting times, especially at peak times.
As correctly described in the reader's letter, there would have been enough time in this situation to accommodate a special request. We are sorry that this was not the case at the event mentioned. The catering managers have been informed about the incident and will raise awareness among employees in the stores. Our aim is to meet all customer needs in the best possible way.
Kind regards
Tanja
