Customer service provides incorrect information

Kundendienst gibt falsche Auskunft

7 years ago

SUPER CUSTOMER SERVICE :-(((

I went shopping at Migros on Saturday after my vacation and wanted to pick up the stickers with my son (4 years old) after paying because he already wanted a figure in the store.
I was then told that I had to activate the collection in the app and that there were no more stickers. However, I could contact the infoline (phone number received) and have the purchase added there.

I called them today and that wouldn't work :-(
Very weak of Migros, as they can see in their systems at what time the purchase and activation were made.

(Machine translation)

All replies (2)

Guest

7 years ago

Hello@ALF22

I'm sorry that you were given incorrect information by the checkout staff. Unfortunately, it is not technically possible to add the digital stamps.

Kind regards

Urs

(Machine translation)

ALF22

7 years ago

I can't understand it either. Everything is stored in the systems, especially if there are less than 2 minutes between the purchase and the activation.
After all, it can take hours for the points to appear in the app.

But as a Migros owner, I just say THANK YOU and go shopping somewhere else where I can save myself the trouble with the children.

(Machine translation)