No Cumulus points when paying by credit card at melectronic

mitmigiunzufrieden · 2020-02-23T13:18:09.921Z

One question: In January 2020, I bought a TV and printer ink cartridges at melectronic in 5033 Buchs and paid by credit card. However, I only received Cumulus points for the ink cartridges (according to my Cumulus account). Is this possibly a mistake or is this really the case? If so, I'm a bit annoyed because I received Cumulus points when I bought the last TV!

Cinderella1925

Hello, On the melectronics website, the answer to the question"Will Cumulus points also be credited when I make a purchase in the melectronics online store?"is:"Yes, you will also receive Cumulus points in the online store. 1 franc of sales corresponds to 1 Cumulus point."According to Adam Riese, points should also be awarded in the store. What does the receipt say?

(Machine translation)

Cumulus-Infoline

Hello migiliebe In order to avoid any booking differences when items are returned, Cumulus points for orders in specialist stores will only be credited up to four weeks after delivery or collection of the items. Please check that the Cumulus number and the points total are noted on the purchase contract, as this ensures that the Cumulus points are booked correctly. You will then receive these points with the next possible statement. Please note that customer orders in the specialist stores are not visible online on the computer or on the Migros app. If you have any further questions, you can also contact Migros Service directly on 0848 401 402 or 0848 151 151. Kind regards, Peter

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mitmigiunzufrieden

Cumulus-Infoline

Hello migiliebe In order to avoid any booking differences when items are returned, Cumulus points for orders in specialist stores will only be credited up to four weeks after delivery or collection of the items. Please check that the Cumulus number and the points total are noted on the purchase contract, as this ensures that the Cumulus points are booked correctly. You will then receive these points with the next possible statement. Please note that customer orders in the specialist stores are not visible online on the computer or on the Migros app. If you have any further questions, you can also contact Migros Service directly on 0848 401 402 or 0848 151 151. Kind regards, Peter

(Machine translation)

Hi Peter Thanks for the quick reply, I'll just wait for the next Cumulus invoice. The only thing that made me suspicious was that only the ink cartridges were listed on the receipt under my Cumulus number under points received and not also the TV! We'll see.

(Machine translation)

mitmigiunzufrieden

Cumulus-Infoline

Hello migiliebe In order to avoid any booking differences when items are returned, Cumulus points for orders in specialist stores will only be credited up to four weeks after delivery or collection of the items. Please check that the Cumulus number and the points total are noted on the purchase contract, as this ensures that the Cumulus points are booked correctly. You will then receive these points with the next possible statement. Please note that customer orders in the specialist stores are not visible online on the computer or on the Migros app. If you have any further questions, you can also contact Migros Service directly on 0848 401 402 or 0848 151 151. Kind regards, Peter

(Machine translation)

It's true that I didn't receive any Cumulus points for my TV. I didn't receive anything on my last statement. I don't have the time or inclination to chase it up. The fact is, I only received points for the ink cartridges on the receipt and I'm wondering what went wrong - it makes you wonder. Too bad!

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Nachtspalter

mitmigiunzufrieden

It's true that I didn't receive any Cumulus points for my TV. I didn't receive anything on my last statement. I don't have the time or inclination to chase it up. The fact is, I only received points for the ink cartridges on the receipt and I'm wondering what went wrong - it makes you wonder. Too bad!

(Machine translation)

@migiliebe I think you should perhaps be patient. Peter from the Cumulus Infoline wrote in his reply to you that the Cumulus points are only credited up to four weeks after delivery and appear on the next possible statement. This makes it relatively clear that the points cannot yet be included on the current statement for December 2019 and January 2020 because the purchase was made in January. So if the points are still not listed on the next statement, you should make a complaint. Also check the points balance in your online account from time to time. If it rises rapidly, the points for the TV have been booked.

(Machine translation)

Cumulus-Infoline

mitmigiunzufrieden

It's true that I didn't receive any Cumulus points for my TV. I didn't receive anything on my last statement. I don't have the time or inclination to chase it up. The fact is, I only received points for the ink cartridges on the receipt and I'm wondering what went wrong - it makes you wonder. Too bad!

(Machine translation)

Hello migiliebe You can otherwise contact us briefly by email at cumulus@migros.ch and describe your case. Please mention your Cumulus number and, if possible, send us exact details of the date of purchase, etc. We can then check your request. best regards Sofia

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mitmigiunzufrieden

Nachtspalter

@migiliebe I think you should perhaps be patient. Peter from the Cumulus Infoline wrote in his reply to you that the Cumulus points are only credited up to four weeks after delivery and appear on the next possible statement. This makes it relatively clear that the points cannot yet be included on the current statement for December 2019 and January 2020 because the purchase was made in January. So if the points are still not listed on the next statement, you should make a complaint. Also check the points balance in your online account from time to time. If it rises rapidly, the points for the TV have been booked.

(Machine translation)

Thank you for your reply. It's not that I can't wait for the Cumulus points, it was strange for me that only the points for the ink cartridges were listed on the receipt under Cumulus points received, as the points for the TV should also have been there. I realize that I won't have them on my statement so quickly. Greetings Franziska

(Machine translation)

Cumulus-Infoline

mitmigiunzufrieden

Thank you for your reply. It's not that I can't wait for the Cumulus points, it was strange for me that only the points for the ink cartridges were listed on the receipt under Cumulus points received, as the points for the TV should also have been there. I realize that I won't have them on my statement so quickly. Greetings Franziska

(Machine translation)

Hello again migiliebe, As explained by my colleague Peter, the points for customer orders are only credited after the whole process has been completed, i.e. when you have the goods at home and everything has been paid for. This is done so that there is no back and forth, e.g. in the case of a return. For this reason, you will not see the points on the receipt. Usually only the description KUBE (customer order) and the number of the purchase contract are written on it, but it is important that the Cumulus number and the correct number of points are written on the purchase contract. If you have any doubts or if you have the feeling that the points have not yet been credited to your account after 4 weeks, you can send us an e-mail at cumulus@migros.ch or call the contact number on the purchase contract. We will be happy to clarify it for you. Greetings Sofia

(Machine translation)

Keine Cumuluspunkte bei Bezahlung mit Kreditkarte im melectronic

All replies (8)

All replies (8)