No Cumulus settlement in December?

Keine Cumulus-Abrechnung im Dezember?

I've just noticed that I haven't received a Cumulus statement yet this month. The last collection period ended on November 30, or am I wrong? At least that was the case last year (digital statements).

I also see that the current collection period ends on January 31, but that would be 4 months and not 2 months as usual. No blue receipts are displayed in the account either, as this should always be the case on the 1st of the following month.

Has something gone wrong here or am I completely wrong?

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All replies (4)

casalinga66

Hello stecki.
That's always the case with me. Now it shows that the billing period is finished at the end of January and all points since October are still accumulated. It always takes about three weeks for the billing to be completed. In the next few days it will then show the points and the total amount up to the end of November and you will then receive the blue Cumulus vouchers around Christmas.
Greetings casalinga66

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stecki

Thank you for your answer. So far, I've always received the vouchers on the 2nd or 3rd of the month. At least according to the Cumulus website they should be online on the 1st. In the meantime, the points balance was also 0, but now it's cumulated again. Let's see.

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Guest

Hello@stecki

There is always an interim month after the end of the collection period and the payout. This is because the data from all Cumulus customers has to be calculated, processed and sent - this takes some time.

Example:

- Collection period October 1, 2015 - November 31, 2015

- Payout: January 1, 2016

Payouts are made 6 times a year: 1.1., 1.3., 1.5., 1.7., 1.9., 1.11.

Best regards
Tanja

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stecki

Ok, I was probably wrong. I could have sworn it was 2 months ago now. Thanks for the answer.

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