no 20x Cumulus points have been credited

smartcoyote · 2020-05-19T18:59:22.083Z

Dear Migros I bought the Sponser vanilla protein drink today (https://produkte.migros.ch/angebote/sponser-proteindrink-vanille-pina-colada-oder-strawberry-cranberry-1499442?region=gmzh); the promotion with the 20x Cumulus points is still running until 25.5. I have just noticed on the purchase receipt in my Cumulus account (online) that these 20x Cumulus points have not been credited. Why not (promotion no longer valid, error on Migros homepage or similar)? Thank you for your feedback.

Cumulus-Infoline

Hello smartcoyote If the 20x points were not credited, you can send us a short email to cumulus@migros.ch. Just briefly explain which promotion and which purchase it was about and give your Cumulus number as a reference. We will then be happy to check it for you. Best regards Sofia

(Machine translation)

smartcoyote

Cumulus-Infoline

Hello smartcoyote If the 20x points were not credited, you can send us a short email to cumulus@migros.ch. Just briefly explain which promotion and which purchase it was about and give your Cumulus number as a reference. We will then be happy to check it for you. Best regards Sofia

(Machine translation)

Dear Sofia, thank you very much for the information. I have emailed you, best regards

(Machine translation)

smartcoyote

Cumulus-Infoline

Hello smartcoyote If the 20x points were not credited, you can send us a short email to cumulus@migros.ch. Just briefly explain which promotion and which purchase it was about and give your Cumulus number as a reference. We will then be happy to check it for you. Best regards Sofia

(Machine translation)

Dear Cumulus Team Same thing today. I bought the same Sponser vanilla protein drink again and didn't receive 20x Cumulus points. Sorry, but the fault clearly lies with Migros. best regards

(Machine translation)

Cumulus-Infoline

smartcoyote

Dear Cumulus Team Same thing today. I bought the same Sponser vanilla protein drink again and didn't receive 20x Cumulus points. Sorry, but the fault clearly lies with Migros. best regards

(Machine translation)

Hello Smartcoyote Please send us your Cumulus number and your request again by email to cumulus@migros.ch so that we can check your request. Thank you very much!

(Machine translation)

smartcoyote

Cumulus-Infoline

Hello Smartcoyote Please send us your Cumulus number and your request again by email to cumulus@migros.ch so that we can check your request. Thank you very much!

(Machine translation)

Dear Cumulus-Infoline I have been writing e-mails for more than a week now and the only feedback I get from you is either incorrectly credited Cumulus points or completely wrong information. Sorry, but this is really miserable customer service! It can't be that I, as a customer, contact your Cumulus team by e-mail and because everything is completely wrong on your part and is handled completely incorrectly, I have to call Migros customer service just to receive confirmation from Migros customer service that your (Cumulus) right hand doesn't know what the left hand is doing or that unfortunately nobody really has a clue about anything.

(Machine translation)

smartcoyote

Dear Cumulus-Infoline I have been writing e-mails for more than a week now and the only feedback I get from you is either incorrectly credited Cumulus points or completely wrong information. Sorry, but this is really miserable customer service! It can't be that I, as a customer, contact your Cumulus team by e-mail and because everything is completely wrong on your part and is handled completely incorrectly, I have to call Migros customer service just to receive confirmation from Migros customer service that your (Cumulus) right hand doesn't know what the left hand is doing or that unfortunately nobody really has a clue about anything.

(Machine translation)

I am now posting this tiresome matter here in the forum in the hope that it will help and that this tiresome matter will finally be brought to a conclusion. I've been wasting precious time for more than a week writing emails back and forth, which in my opinion is not at all helpful, and on top of that I apparently have to explain to you what's going on or do your job. I really feel like I'm in the wrong movie... Don't even get me started on all the trouble I've had since then. After my first e-mail, I was only credited with 60 points. But the drink costs CHF 3.20 (https://produkte.migros.ch/sponser-proteindrink-vanille-522403900000), i.e. 20x Cumulus points equals 64 (and not 60!). After several more e-mails, I finally received the reply that the advantage coupons "can only be redeemed for one purchase at a time". This is clearly not true! I called Migros customer service and they confirmed that my calculation according to my e-mail of May 25 is correct (3 drinks x CHF 3.20 per drink x 20 Cumulus = 192 Cumulus points, minus the 60 points credited by Migros on May 22, gives a total of 132 points still to be credited by Migros). Secondly, they have also confirmed to me that the 20x Cumulus coupon on this Sponser vanilla protein drink (item no. 522403900000) is valid during the promotion period from 12.5. to 25.5. with every purchase of such a drink, i.e. 20x Cumulus points are awarded per drink purchased; this is for the following reason: In Migros magazine no. 20/2020, page 42, this drink is listed in the section "New in your Migros. Cumulus 20x points"; for all the products listed there - including, for example, the M-Classic Cottage Cheese Ratatouille, the Coca-Cola Energy Drink, the Total Spray & Wash pre-wash cleaner, etc. - you get 20x Cumulus points per purchase of such a product. I have seen for myself that this is correct (and my purchase receipts show it in black and white): In Migros Magazine 21/2020, p. 46, also under the heading "New in your Migros. Cumulus 20x points", the M-Classic Backapier sheet 42x33 cm was advertised; I bought two of them on two different days, and I received 20x Cumulus points both (!) times. The same was the case with the product "I am White Harmony Fresh Shower" (https://produkte.migros.ch/i-am-shower-white-harmony-513818100000), in the latest Migros magazine, also under the heading 20x Cumulus points: I bought one of these shower gels on two different days and received 20x Cumulus points both (!) times (this can also be seen on my purchase receipts).

(Machine translation)

Sponser Proteindrink Vanille

2.0

I AM SHOWER WHITE HARMONY

4.0

smartcoyote

I am now posting this tiresome matter here in the forum in the hope that it will help and that this tiresome matter will finally be brought to a conclusion. I've been wasting precious time for more than a week writing emails back and forth, which in my opinion is not at all helpful, and on top of that I apparently have to explain to you what's going on or do your job. I really feel like I'm in the wrong movie... Don't even get me started on all the trouble I've had since then. After my first e-mail, I was only credited with 60 points. But the drink costs CHF 3.20 (https://produkte.migros.ch/sponser-proteindrink-vanille-522403900000), i.e. 20x Cumulus points equals 64 (and not 60!). After several more e-mails, I finally received the reply that the advantage coupons "can only be redeemed for one purchase at a time". This is clearly not true! I called Migros customer service and they confirmed that my calculation according to my e-mail of May 25 is correct (3 drinks x CHF 3.20 per drink x 20 Cumulus = 192 Cumulus points, minus the 60 points credited by Migros on May 22, gives a total of 132 points still to be credited by Migros). Secondly, they have also confirmed to me that the 20x Cumulus coupon on this Sponser vanilla protein drink (item no. 522403900000) is valid during the promotion period from 12.5. to 25.5. with every purchase of such a drink, i.e. 20x Cumulus points are awarded per drink purchased; this is for the following reason: In Migros magazine no. 20/2020, page 42, this drink is listed in the section "New in your Migros. Cumulus 20x points"; for all the products listed there - including, for example, the M-Classic Cottage Cheese Ratatouille, the Coca-Cola Energy Drink, the Total Spray & Wash pre-wash cleaner, etc. - you get 20x Cumulus points per purchase of such a product. I have seen for myself that this is correct (and my purchase receipts show it in black and white): In Migros Magazine 21/2020, p. 46, also under the heading "New in your Migros. Cumulus 20x points", the M-Classic Backapier sheet 42x33 cm was advertised; I bought two of them on two different days, and I received 20x Cumulus points both (!) times. The same was the case with the product "I am White Harmony Fresh Shower" (https://produkte.migros.ch/i-am-shower-white-harmony-513818100000), in the latest Migros magazine, also under the heading 20x Cumulus points: I bought one of these shower gels on two different days and received 20x Cumulus points both (!) times (this can also be seen on my purchase receipts).

(Machine translation)

Sponser Proteindrink Vanille

2.0

I AM SHOWER WHITE HARMONY

4.0

I would ask you - as I did in my last e-mail - to close this now very tiresome matter and finally credit me with the missing Cumulus points. It is obvious that the error lies with Cumulus/Migros.

(Machine translation)

Cumulus-Infoline

smartcoyote

I would ask you - as I did in my last e-mail - to close this now very tiresome matter and finally credit me with the missing Cumulus points. It is obvious that the error lies with Cumulus/Migros.

(Machine translation)

Hello smartcoyote, there seems to have been some communication difficulties, for which I would first like to apologize to you on behalf of the Cumulus team. It's possible that the employee who told you that the 20x discount only applies to one purchase assumed that it was a discount coupon and not a 20x promotion in the store. Be that as it may, I will gladly see to it that you receive the Cumulus points you are still entitled to. Best regards Sofia

(Machine translation)

smartcoyote

Cumulus-Infoline

Hello smartcoyote, there seems to have been some communication difficulties, for which I would first like to apologize to you on behalf of the Cumulus team. It's possible that the employee who told you that the 20x discount only applies to one purchase assumed that it was a discount coupon and not a 20x promotion in the store. Be that as it may, I will gladly see to it that you receive the Cumulus points you are still entitled to. Best regards Sofia

(Machine translation)

@Cumulus-Infoline: Dear Sofia Thank you very much. It worked, best regards

(Machine translation)

keine 20x Cumulus-Punkte gutgeschrieben worden

All replies (9)

All replies (9)