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Catastrophic situation when changing subscription from M-Budget-One to M-Budget Maxi-One

Katastrophaler Zustand bei Abo Wechsel von M-Budget-One zu M-Budget Maxi-One

I changed my subscription on 6.6. I promptly received the new SIM card, but it was defective. I contacted the hotline on June 8 and was told that I would receive a new SIM card immediately. Today 17.7. and after 4 more calls to the call center (waiting time at least 20 - 30 minutes each time) I was told that my application was still being processed. All my efforts to get information about the overdue shipment and the reasons for this untenable situation came to nothing (4 calls and an unanswered email).
I am extremely disappointed and angry and still don't know when I will be able to use my cell phone again....

(Machine translation)

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I don't know why the cell phone subscription provider M-Budget has such problems. If you set up something like this, everything should be tried out beforehand and the people on the hotline should be trained and instructed so that the subscriber can be offered help immediately. Unfortunately, it is no longer reasonable to reach a hotline connection. Waiting times of up to 20 minutes and more are unacceptable. We hear on the Internet that this waiting time has to be expected because the staff still have to be retrained. We hope for understanding, hard to believe. I recommended an M-Budget cell phone subscription to an elderly couple,
registered with M-Budget and ported their cell phone number from their last provider Talk Talk to M-Budget. Everything was taken over well
and the registration and porting confirmed. I then received an e-mail from M-Budget that on Tuesday, August 16, 2016 between 09.00 a.m.
and 19.00 hrs the mobile number would be switched on. I then tried again and again with this elderly couple to get the new iPhone 6 Plus
by switching the cell phone on and off to see if there was reception, unfortunately without success. I then tried the hotline of M-Budget
and to my surprise I was told to expect longer waiting times. I didn't hang up, after about
22 minutes I had someone on the line. I told him this and he told me to switch off the iPhone completely and then switch it on again.
switch it on again, unfortunately without success. Towards evening I tried the hotline again, I had to put up with the same waiting time.
had to accept. When someone was on the line again, he told me it shouldn't be and I should stay on the line, he would clarify this. When he came back, he told me it was being checked and someone would call me. When today 17.08.2016 around 17.00 o'clock this couple
still had no connection with their iPhone, I called the hotline again, and again I had to wait about 20 minutes.
A woman was then on the line and when I told her that the couple still had no connection, she said to me that she
she would have it checked and that the couple should make a phone call next week. But I told her that the couple did not have a landline telephone
the couple owns and if they don't have their cell phone number activated, they won't be able to make calls. Now we have come to the same conclusion,
that she would pass this on to the branch office, whoever that is. I can't understand why someone with a new subscription
has such problems and especially that people working in a hotline where it is so important to satisfy the customer have no idea.
I then told her if she could give me someone from the M-Budget line, she told me there was no one there at the moment.
I don't know what to do to get my cell phone number activated as quickly as possible, thank you.

(Machine translation)

Guest

I don't know why the cell phone subscription provider M-Budget has such problems. If you set up something like this, everything should be tried out beforehand and the people on the hotline should be trained and instructed so that the subscriber can be offered help immediately. Unfortunately, it is no longer reasonable to reach a hotline connection. Waiting times of up to 20 minutes and more are unacceptable. We hear on the Internet that this waiting time has to be expected because the staff still have to be retrained. We hope for understanding, hard to believe. I recommended an M-Budget cell phone subscription to an elderly couple,
registered with M-Budget and ported their cell phone number from their last provider Talk Talk to M-Budget. Everything was taken over well
and the registration and porting confirmed. I then received an e-mail from M-Budget that on Tuesday, August 16, 2016 between 09.00 a.m.
and 19.00 hrs the mobile number would be switched on. I then tried again and again with this elderly couple to get the new iPhone 6 Plus
by switching the cell phone on and off to see if there was reception, unfortunately without success. I then tried the hotline of M-Budget
and to my surprise I was told to expect longer waiting times. I didn't hang up, after about
22 minutes I had someone on the line. I told him this and he told me to switch off the iPhone completely and then switch it on again.
switch it on again, unfortunately without success. Towards evening I tried the hotline again, I had to put up with the same waiting time.
had to accept. When someone was on the line again, he told me it shouldn't be and I should stay on the line, he would clarify this. When he came back, he told me it was being checked and someone would call me. When today 17.08.2016 around 17.00 o'clock this couple
still had no connection with their iPhone, I called the hotline again, and again I had to wait about 20 minutes.
A woman was then on the line and when I told her that the couple still had no connection, she said to me that she
she would have it checked and that the couple should make a phone call next week. But I told her that the couple did not have a landline telephone
the couple owns and if they don't have their cell phone number activated, they won't be able to make calls. Now we have come to the same conclusion,
that she would pass this on to the branch office, whoever that is. I can't understand why someone with a new subscription
has such problems and especially that people working in a hotline where it is so important to satisfy the customer have no idea.
I then told her if she could give me someone from the M-Budget line, she told me there was no one there at the moment.
I don't know what to do to get my cell phone number activated as quickly as possible, thank you.

(Machine translation)

Guest

I don't know why the cell phone subscription provider M-Budget has such problems. If you set up something like this, everything should be tried out beforehand and the people on the hotline should be trained and instructed so that the subscriber can be offered help immediately. Unfortunately, it is no longer reasonable to reach a hotline connection. Waiting times of up to 20 minutes and more are unacceptable. We hear on the Internet that this waiting time has to be expected because the staff still have to be retrained. We hope for understanding, hard to believe. I recommended an M-Budget cell phone subscription to an elderly couple,
registered with M-Budget and ported their cell phone number from their last provider Talk Talk to M-Budget. Everything was taken over well
and the registration and porting confirmed. I then received an e-mail from M-Budget that on Tuesday, August 16, 2016 between 09.00 a.m.
and 19.00 hrs the mobile number would be switched on. I then tried again and again with this elderly couple to get the new iPhone 6 Plus
by switching the cell phone on and off to see if there was reception, unfortunately without success. I then tried the hotline of M-Budget
and to my surprise I was told to expect longer waiting times. I didn't hang up, after about
22 minutes I had someone on the line. I told him this and he told me to switch off the iPhone completely and then switch it on again.
switch it on again, unfortunately without success. Towards evening I tried the hotline again, I had to put up with the same waiting time.
had to put up with. When someone was on the line again, he told me it shouldn't be and I should stay on the line, he would clarify this. When he came back, he told me it was being checked and someone would call me. When today 17.08.2016 around 17.00 o'clock this couple
still had no connection with their iPhone, I called the hotline again, and again I had to wait about 20 minutes.
A woman was then on the line and when I told her that the couple still had no connection, she said to me that she
she would have it checked and that the couple should make a phone call next week. But I told her that the couple did not have a landline telephone
the couple owns and if they don't have their cell phone number activated, they won't be able to make calls. Now we have come to the same conclusion,
that she would pass this on to the branch office, whoever that is. I can't understand why someone with a new subscription
has such problems and especially that people working in a hotline where it is so important to satisfy the customer have no idea.
I then told her if she could give me someone from the M-Budget line, she told me there was no one there at the moment.
I don't know what to do to get my cell phone number activated as quickly as possible, thank you.

(Machine translation)