Catastrophic situation when changing subscription from M-Budget-One to M-Budget Maxi-One

Katastrophaler Zustand bei Abo Wechsel von M-Budget-One zu M-Budget Maxi-One

I changed my subscription on 6.6. I promptly received the new SIM card, but it was defective. I contacted the hotline on June 8 and was told that I would receive a new SIM card immediately. Today 17.7. and after 4 more calls to the call center (waiting time at least 20 - 30 minutes each time) I was told that my application was still being processed. All my efforts to get information about the overdue shipment and the reasons for this untenable situation came to nothing (4 calls and an unanswered email).
I am extremely disappointed and angry and still don't know when I will be able to use my cell phone again....

(Machine translation)

All replies (8)

Guest

Hello

Why do you need a new SIM card for this? You used to be able to keep existing numbers for any subscription and even port them to other providers. This made it possible, for example, to have a Pisscom number (079) but a Sunrise contract. Is this not possible with Migros?

Curious greetings from the Migi piglet

(Machine translation)

jeamic

Obviously not. After a week, I also suggested picking up the new SIM card directly from a Swisscom store. That doesn't work either. Nothing actually works. I have to wait until
some employee takes care of my report, which is somewhere. In a week, in a month??????????????

(Machine translation)

Guest

Hello

The question is why this doesn't work, or shouldn't work. But I suspect that there is no one at Migros who can really answer that. Migros doesn't do the mobile business itself, but Pisscom does. But I'm particularly surprised by the difficulties because you're upgrading to a more expensive subscription. From Mini to Maxi, the monthly fee will cost a little more. Waiting times and difficulties are more common when downgrading than when upgrading. Pisscom probably considers and treats budget customers as a lower priority, but it would be to be expected.

Perhaps it would make more sense to cancel and take out a new subscription with a completely different provider.

Greetings from the Migi piglet
who has also had negative experiences with Pisscom

(Machine translation)

Guest

Hello@jeamic

I'm sorry that switching to M-Budget Maxi-One has caused you so many problems. I can well understand your anger.

Can you send me your contact details in a personal message? I'll forward it directly internally and make sure that someone gets in touch with you.

Best regards

Tanja

(Machine translation)

Guest

I don't know why the cell phone subscription provider M-Budget has such problems. If you set up something like this, everything should be tried out beforehand and the people on the hotline should be trained and instructed so that the subscriber can be offered help immediately. Unfortunately, it is no longer reasonable to reach a hotline connection. Waiting times of up to 20 minutes and more are unacceptable. We hear on the Internet that this waiting time has to be expected because the staff still have to be retrained. We hope for understanding, hard to believe. I recommended an M-Budget cell phone subscription to an elderly couple,
registered with M-Budget and ported their cell phone number from their last provider Talk Talk to M-Budget. Everything was taken over well
and the registration and porting confirmed. I then received an e-mail from M-Budget that on Tuesday, August 16, 2016 between 09.00 a.m.
and 19.00 hrs the mobile number would be switched on. I then tried again and again with this elderly couple to get the new iPhone 6 Plus
by switching the cell phone on and off to see if there was reception, unfortunately without success. I then tried the hotline of M-Budget
and to my surprise I was told to expect longer waiting times. I didn't hang up, after about
22 minutes I had someone on the line. I told him this and he told me to switch off the iPhone completely and then switch it on again.
switch it on again, unfortunately without success. Towards evening I tried the hotline again, I had to put up with the same waiting time.
had to accept. When someone was on the line again, he told me it shouldn't be and I should stay on the line, he would clarify this. When he came back, he told me it was being checked and someone would call me. When today 17.08.2016 around 17.00 o'clock this couple
still had no connection with their iPhone, I called the hotline again, and again I had to wait about 20 minutes.
A woman was then on the line and when I told her that the couple still had no connection, she said to me that she
she would have it checked and that the couple should make a phone call next week. But I told her that the couple did not have a landline telephone
the couple owns and if they don't have their cell phone number activated, they won't be able to make calls. Now we have come to the same conclusion,
that she would pass this on to the branch office, whoever that is. I can't understand why someone with a new subscription
has such problems and especially that people working in a hotline where it is so important to satisfy the customer have no idea.
I then told her if she could give me someone from the M-Budget line, she told me there was no one there at the moment.
I don't know what to do to get my cell phone number activated as quickly as possible, thank you.

(Machine translation)

Guest

I don't know why the cell phone subscription provider M-Budget has such problems. If you set up something like this, everything should be tried out beforehand and the people on the hotline should be trained and instructed so that the subscriber can be offered help immediately. Unfortunately, it is no longer reasonable to reach a hotline connection. Waiting times of up to 20 minutes and more are unacceptable. We hear on the Internet that this waiting time has to be expected because the staff still have to be retrained. We hope for understanding, hard to believe. I recommended an M-Budget cell phone subscription to an elderly couple,
registered with M-Budget and ported their cell phone number from their last provider Talk Talk to M-Budget. Everything was taken over well
and the registration and porting confirmed. I then received an e-mail from M-Budget that on Tuesday, August 16, 2016 between 09.00 a.m.
and 19.00 hrs the mobile number would be switched on. I then tried again and again with this elderly couple to get the new iPhone 6 Plus
by switching the cell phone on and off to see if there was reception, unfortunately without success. I then tried the hotline of M-Budget
and to my surprise I was told to expect longer waiting times. I didn't hang up, after about
22 minutes I had someone on the line. I told him this and he told me to switch off the iPhone completely and then switch it on again.
switch it on again, unfortunately without success. Towards evening I tried the hotline again, I had to put up with the same waiting time.
had to put up with. When someone was on the line again, he told me it shouldn't be and I should stay on the line, he would clarify this. When he came back, he told me it was being checked and someone would call me. When today 17.08.2016 around 17.00 o'clock this couple
still had no connection with their iPhone, I called the hotline again, and again I had to wait about 20 minutes.
A woman was then on the line and when I told her that the couple still had no connection, she said to me that she
she would have it checked and that the couple should make a phone call next week. But I told her that the couple did not have a landline telephone
the couple owns and if they don't have their cell phone number activated, they won't be able to make calls. Now we have come to the same conclusion,
that she would pass this on to the branch office, whoever that is. I can't understand why someone with a new subscription
has such problems and especially that people working in a hotline where it is so important to satisfy the customer have no idea.
I then told her if she could give me someone from the M-Budget line, she told me there was no one there at the moment.
I don't know what to do to get my cell phone number activated as quickly as possible, thank you.

(Machine translation)

Guest

Hello@louise45

Thank you for describing the problem. Can you send me the following details by personal message:

- Mobile number

- Name of the couple (if the contract is in their name)

- Number where we can reach you or the couple.

- Your name so that I can pass on who the support team can contact.

As soon as I have this information from you, I can forward the problem internally again.

Kind regards
Tanja

(Machine translation)

Guest

Hello Tanja,
Thank you for the e-mail. I had contact with the hotline again yesterday. I had to find out myself why the iPhone was not activated on 16.08.2016 although M-Budget confirmed this by email. When I called the previous provider Talk Talk, he told me that the porting would only take place at the end of August 2016, although the contract ended on 16.08.2016 and this was also stated in the contract with M Budget. M Budget should know this. I am an M Budget subscriber myself and have already transferred another 3 to M Budget.
Now I have reinstalled the old card for the elderly couple and they are happy to be able to be reached again. here I give you the name of the couple:
Leo Rüegg Speerstrasse 10, 8640 Rapperswil, cell phone no. 079 357 89 24
I myself help this couple with the connection to M Budget as well as further installations, if necessary. You can reach me at 079 200 96 02 thank you.

NB : the e-mail sent :

Dear Mr. Rüegg
We remind you that your cell phone number 079 3578924 will be transferred to M-Budget on 16.08.2016 from 09:00 (until 19:00 at the latest).
Kind regards
Your M-Budget Team

Mfg.

(Machine translation)