Guest
Dear Migros
Tell me, does anyone actually work at Melectronics?
I'm trying to reach Melectronics customer service. I've been on hold for over 10 minutes now. I even have time to browse the forum! What is this all about? If you don't want phone calls, then don't offer a phone number for customers to contact.
Update to follow...
Guest
27 minutes elapsed...
I know the announcement by heart by now...
Guest
Incidentally, it's this number (in case there's chaos at Migros) 0848 151 151
Guest
Hello@andix30
Thank you for your message. I will find out immediately what the problem is.
In the meantime, is there anything we can do to help?
Best regards
Tanja
Guest
But of course. Is there a rational explanation for this? Or are you now also trapped in the waiting loop?
Guest
Hello andix30
The longer waiting times are due to the fact that customer service currently has a lot of inquiries about products in the run-up to Christmas. Measures have already been taken to shorten waiting times. Nevertheless, we must ask our customers for a little patience.
You are welcome to ask your question here and I will try to clarify it for you.
Best regards
Tanja
Guest
This is also absolutely not customer-friendly.
I would like to know why the Black Friday promotions have still not been delivered despite being paid out? Order no.0900416009.
Guest
The processing time for customer service is also anything but customer-friendly. A processing time of one week? Please. What's more, customer service lies to you cold as ice.
"Good afternoon!
We have received your message and will reply as soon as possible. Our current processing time is approx. 1 week. Please do not send us your request more than once in the meantime.
Kind regards
Migros Service"
Guest
Hello andix30
I can well understand your annoyance and I'm sorry that your order hasn't arrived yet.
As mentioned above, there are currently an unusually high number of inquiries - not only by phone, but also by email. Therefore, it will unfortunately take a few days before your request can be answered.
I will try to find out when you can expect delivery using your order number.
Best regards
Tanja
Guest
Hello@andix30
Unfortunately, I cannot see the order and delivery statuses. I therefore cannot tell you when your delivery will arrive. I'm sorry I can't help you.
Best regards
Tanja
