Conditions in 9500 Wil are simply getting worse and worse. I am a person who has often complained there myself and asked questions. But nothing helps.
Now, for example, self-scanning has been introduced. But 2 checkouts have disappeared and even a basket checkout has been left. The bad thing is that for months, years, the traffic jam at the checkouts has been getting bigger and bigger. Today at lunchtime, there were only 2 normal tills open on the upper floor. There was a queue right up to the shelves. Some people got really angry and almost lost it, including me.
Nowadays you just know that a lot of people, and recently also older people (they used to eat lunch at this time), go shopping. Working people in particular are on the go. It can't be that employees just sit there during their break because it's 11.30 a.m. .....
And then there's the huge disappearance of thriving products. Even the employees just shake their heads because there are so many products that are doing really well, but Migros consistently claims that they are slow sellers. Migros clearly prefers to introduce new foreign products. Until a few months ago, for example, the Slimline Blanc-Battu was also available in 500 gram tubs, which always did very well and was also cheaper than the smaller tubs. Many then thought that these were simply no longer available. But lo and behold, 9500 has simply canceled this, elsewhere they are still available....
and so on. - The list would go beyond the scope of this article.
The quality of fruit and vegetables is also getting worse and worse. The fact that the delivery of these products only arrives at 11.00 a.m. and everything still has to be put away is complete nonsense. You used to be able to do your shopping at 8 a.m. (at the weekend you were happy about that) and everything was delivered fresh. Today, you're faced with empty shelves and racks at this time of day.
I will also contact the cooperative in Gossau, but I will be glad if they finally point out the problems that prevail in 9500 Wil.
Or does Migros want to lose even more customers? Unfortunately, it seems that way to me.
Thank you very much.
All replies (3)
The rest has been disconnected:
I will also contact the cooperative in Gossau, but I will be glad if you finally point out the problems that prevail in 9500 Wil.
Or does Migros want to lose even more customers? Unfortunately, it seems that way to me.
Thank you very much.
Guest
Hello Indios
I already forwarded your concerns to the Migros Cooperative Eastern Switzerland yesterday evening. As soon as I receive an answer from them, I'll get back to you.
Kind regards
Tanja, Migipedia team
Guest
Hi Indios
No sooner have I mentioned the Migros Cooperative Eastern Switzerland than I receive feedback from those responsible, in consultation with the branch manager in Wil. Their response is as follows:
As we are aware that the Wil branch is visited by numerous "basket customers", we have reintroduced a basket checkout. Between 11 a.m. and 2 p.m., the checkout will be staffed by employees who have been specially recruited. They will be supplemented by at least two checkout assistants on the ground floor and first floor.
Seven to eight percent of our customers in Wil currently use Subito. This means that 92 percent pay at the regular checkouts. The Wil branch has checkouts both in the basement and on the ground floor and now also has Subito payment terminals. This situation has led to a significant increase in personnel costs.
Our checkout staff are committed, flexible and customer-oriented. Break times are adapted to customer frequency. Together with the checkout managers, the store manager in Wil will keep an eye on developments, particularly between 11.00 a.m. and 1.00 p.m., and react if necessary.
The product ranges in the Migros Cooperative Eastern Switzerland and in the Migros community as a whole are constantly changing. For example, the Blanc Battu item in 500 gram tubs was removed from the range in spring 2013, across the entire economic area.
For many years, fruit and vegetables have been delivered in two loads - the first at around 4.30 am and the second between 10.00 am and 11.00 am. This situation represents a significant improvement compared to the past, when the second load did not arrive at the store until around 4.00 pm. The store manager's checks reveal a good picture in terms of product range completeness and quality. These findings are confirmed on the one hand by further checks carried out by internal consultants and on the other by the results of the recently conducted customer survey.
We hope this information helps you.
Best regards
Tanja, Migipedia team