Dear Migros, you have recently added Jufka puff pastry to your range (https://produkte.migros.ch/klas-jufka-blaetterteig). Unfortunately, I had to realize that you are storing them incorrectly (I noticed this at Migros Brunaupark, I don't know about other Migros branches): These Jufka dough sheets are in the rack where all the other "exotic" products are (à la Baklava, Thai-Kitchen products etc.), instead of in the refrigerated shelf (where the other cake doughs, freshly baked breads etc. are). The packaging of the Jufka dough sheets explicitly states: "Store in a cool and dry place". No wonder the dough sheets cannot be used for processing (they stick to the packaging and fall apart) if they are not stored in a cool place. I have told the sales staff at Brunaupark several times (and also showed them on the packaging that this is what it says), but they are not interested at all (I am beginning to wonder whether it is really so difficult to take customer instructions seriously, apparently this is not the case, the staff prefer to fool around...). Please pass this on to the Migros Brunaupark branch (perhaps it will help if it comes from you, because customers are obviously being taken for fools in this branch). Thank you very much.
All replies (5)
Hello smartcoyote, thank you for your message about Jufka puff pastry. The product does not need to be stored in the chiller cabinet, that is correct. However, we are keeping an eye on the issue so that we can make adjustments if necessary. I am sorry that you are not satisfied with the staff's behavior. I have of course informed the relevant department. Kind regards, Richi
Hello smartcoyote, thank you for your message about Jufka puff pastry. The product does not need to be stored in the chiller cabinet, that is correct. However, we are keeping an eye on the issue so that we can make adjustments if necessary. I am sorry that you are not satisfied with the staff's behavior. I have of course informed the relevant department. Kind regards, Richi
Dear Richi I apologize if I have to ask you again. You write that the product does not have to be stored in the chiller cabinet and that this is correct. So why is it written the other way round and in bold letters on every pack (and in several languages)? The producer of these dough sheets should probably know better how to store his dough sheets than Migros, which "merely" imports the product, shouldn't it? By the way: Denner had the same dough sheets as Migros' Jufka dough sheets (they were just called something else, I can't remember the name), and Denner always (!) stored them in a cool place, i.e. where the other cake, croissant, waffle dough sheets etc. were. It was also written on these Jufka-style dough sheets imported by Denner that they had to be kept refrigerated. And Denner handled it accordingly. Kind regards
Dear Richi I apologize if I have to ask you again. You write that the product does not have to be stored in the chiller cabinet and that this is correct. So why is it written the other way round and in bold letters on every pack (and in several languages)? The producer of these dough sheets should probably know better how to store his dough sheets than Migros, which "merely" imports the product, shouldn't it? By the way: Denner had the same dough sheets as Migros' Jufka dough sheets (they were just called something else, I can't remember the name), and Denner always (!) stored them in a cool place, i.e. where the other cake, croissant, waffle dough sheets etc. were. It was also written on these Jufka-style dough sheets imported by Denner that they had to be kept refrigerated. And Denner handled it accordingly. Kind regards
Hello smartcoyote, thank you for your query. I clarified this with the relevant specialist department. The puff pastry is pasteurized and therefore does not need to be stored in the fridge. Storing in a cool, dry place does not mean in the fridge. It is important that the dough is not exposed to a heat source or the sun. Store cool means: in a cool place, not in the fridge, at temperatures up to max. 18 °C. Kind regards, Luisa
Hello smartcoyote, thank you for your query. I clarified this with the relevant specialist department. The puff pastry is pasteurized and therefore does not need to be stored in the fridge. Storing in a cool, dry place does not mean in the fridge. It is important that the dough is not exposed to a heat source or the sun. Store cool means: in a cool place, not in the fridge, at temperatures up to max. 18 °C. Kind regards, Luisa
Hello Luisa, where did you get your information? The puff pastry is supposed to be pasteurized? I've never heard of it, let alone produced it. By the description of Smartcoyote, the puff pastry has become too warm and the crystallization of the leavening fats, be it summer or winter leavening fat, is already setting in and the layers are drying out and disintegrating.
Fresh puff pastry is always stored in the so-called open refrigerated shelf at the grocery store, and citric acid is usually dripped onto the dough rolls to make it low in germs. is the ambient temperature of up to +18° C given everywhere in your stores? sunlight ec pp. I would be very pleased to hear from you Best regards Da Haslinger, confectionery technologist /Suchard SA
Hello Luisa, where did you get your information? The puff pastry is supposed to be pasteurized? I've never heard of it, let alone produced it. By the description of Smartcoyote, the puff pastry has become too warm and the crystallization of the leavening fats, be it summer or winter leavening fat, is already setting in and the layers are drying out and disintegrating.
Fresh puff pastry is always stored in the so-called open refrigerated shelf at the grocery store, and citric acid is usually dripped onto the dough rolls to make it low in germs. is the ambient temperature of up to +18° C given everywhere in your stores? sunlight ec pp. I would be very pleased to hear from you Best regards Da Haslinger, confectionery technologist /Suchard SA
Hello Haslinger The manufacturer writes in bold letters: Store in a cool and dry place. There is no temperature indication for storage in the chiller cabinet. After packaging, the product is subjected to a gentle hot-air pasteurization process. Briefly explained: Jufka is a shortcrust pastry product, i.e. shortcrust pastry that is pulled. Gipfeli is a puff pastry product, Wäheteig can be both. The temperature range in the stores can usually be maintained. Our stores are air-conditioned. Kind regards, Angela