Hello everyone
I have been unable to play the game since yesterday due to a technical fault. Is it the same for others?
Hello everyone
I have been unable to play the game since yesterday due to a technical fault. Is it the same for others?
Guest
Hello @Claudia.
The game was temporarily unplayable due to a technical error.
The error has since been fixed by our technicians.
Best regards
Elias
Guest
Hello @Claudia.
The game was temporarily unplayable due to a technical error.
The error has since been fixed by our technicians.
Best regards
Elias
It hasn't worked for me again since yesterday evening... Are there technical problems again?
Best regards,
Sabrina
Hello everyone, thank you for your contributions. I'm sorry that the game didn't work. The technicians have been working hard to find the cause and fix it. Now it should work again - have fun playing. Best regards, Luisa
Thanks Luisa
Now it works, but despite the high score I don't have any more points afterwards?
Hello @Sabrina_k, thank you very much for your feedback. What do you mean exactly? Does it not add up the points? Thank you for your clarification. Best regards, Richi
Hello Richi
Yes exactly, the score just stays the same even though it tells me I have a new high score.
Thank you for your help
Best regards,
Sabrina
Hello @Sabrina_k, thank you for your feedback. When you play a level a second time, it only adds the difference from the old to the new high score. This can be a little confusing as you don't know what the score was on the first attempt. If the scoring logic does not match your calculation, please contact us via the contact form:https://www.migros.ch/de/services/kundendienst/infoline/kontakt.html Please provide us with the following information when you fill out the form:
- Cumulus number
- First and last name
- Current app version
- Cell phone manufacturer (Samsung, Apple etc.)
- Operating system
Best regards, Richi
It hasn't worked for me again since yesterday evening... Are there technical problems again?
Best regards,
Sabrina
Hello everyone, thank you for your contributions. I'm sorry that the game didn't work. The technicians have been working hard to find the cause and fix it. Now it should work again - have fun playing. Best regards, Luisa
Thanks Luisa
Now it works, but despite the high score I don't have any more points afterwards?
Hello @Sabrina_k, thank you very much for your feedback. What do you mean exactly? Does it not add up the points? Thank you for your clarification. Best regards, Richi
Hello Richi
Yes exactly, the score just stays the same even though it tells me I have a new high score.
Thank you for your help
Best regards,
Sabrina
Hello @Sabrina_k, thank you for your feedback. When you play a level a second time, it only adds the difference from the old to the new high score. This can be a little confusing as you don't know what the score was on the first attempt. If the scoring logic does not match your calculation, please contact us via the contact form:https://www.migros.ch/de/services/kundendienst/infoline/kontakt.html Please provide us with the following information when you fill out the form:
- Cumulus number
- First and last name
- Current app version
- Cell phone manufacturer (Samsung, Apple etc.)
- Operating system
Best regards, Richi
