Frozen milk

Gefrorene Milch

In the last few days I have found pieces of ice in several packs of milk.
https://produkte.migros.ch/heidi-m-drink-hoch-past
Sometimes they are just small pieces that are not noticeable at first until they plop into the glass. Today, however, only a little liquid milk came out, the rest was more or less frozen.

Same with the low-fat quark
https://produkte.migros.ch/m-classic-magerquark
The pack feels like a stone. I have not opened it now so that I can return it.

The best-before date for the milk: 21.11.18 and for the quark: 14.11.18.

The milk does not appear to be spoiled (no bad smell), but it is half-frozen.

Does the supplier have a bigger problem here? By the way, my fridge is perfectly fine... :-)

Greetings
Vanta

(Machine translation)

Heidi M-Drink Hoch Past IP-Suisse

4.7

M-Classic Magerquark IP-SUISSE

4.5

All replies (6)

Mystery1978

I used to have this with the ham canapés and Anna's Best. Since then I have returned to the Egg Canapee.

Milk Drink from Terra Suisse has no frozen pieces even at 5 degrees in the fridge. Try it out with the milk @Vanta

Lg @Mystery1978

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Guest

Hello Vanta

Thank you for your message. In principle, milk ice cubes still sound practical, but that's not the point. That shouldn't be the case.

Would you like to tell us where you shop? Then I can inform the store, maybe they cool it down too much.

Best regards

Dominik

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Mystery1978

Don't the workers in the department check the temperature in the morning? We had that in the canteen kitchen. I think it's even a regulation. Don't ask me how high it should be set, but otherwise I'll ask my father, he knows for sure. After the lunch service, of course.

(Machine translation)

Mystery1978

Cooler 2-4 and freezer -17

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Vanta

I always shop in 4104 Oberwil.

In the meantime, I handed in an unopened quark to the customer service. The quark was not frozen (anymore), but it was filled with water. I received a replacement, as did the milk. The friendly employee thinks it is possible that the freezer was set a little too cold. And if, like me, you always take the goods from the back, where it's a bit colder, this could possibly be a reason. on the other hand: milk only freezes at -0.5 "C.

But it seems that the problem no longer exists, because all the newer products were perfect again.

(Machine translation)

Guest

Hello Vanta

That's great that you reported this to customer service straight away, thank you. If the freezer was indeed set too cold, this seems to have been corrected.

If it is the case again, just contact customer service or report it here again.

Best regards

Dominik

(Machine translation)