All replies (1)
4 years ago
Hello MigrosClient2 Thank you very much for taking the time to contact us. We're sorry to hear that our fruit has been giving you cause for complaint recently. We try to guarantee the quality of our products by setting clear guidelines for our suppliers and by carrying out stringent incoming goods inspections. Some quality defects may only become apparent after some time and are difficult to detect with the naked eye. We do our utmost to avoid such problems. We apologize for any inconvenience this may cause. In general, products of unsatisfactory quality can be returned to the customer service department of the nearest Migros store; if necessary, the products will be replaced or the purchase price refunded. As far as origin is concerned, we always purchase our products from the nearest possible geographical region. It goes without saying that the availability and high quality we demand, as well as product safety, must be guaranteed. When a product is in season in Switzerland, and there are sufficient goods available from domestic production, we buy our products in Switzerland. It is not without reason that Migros is an important partner of Swiss agriculture and strives to help market all domestic production. We fully understand your dissatisfaction and your wish to find only seasonal Swiss products on the shelves. However, Migros sees it as its duty to meet the needs and wishes of a very large number of customers. We are aware that some people see the import of fresh produce as unnecessary, but it is important to many others. Our customers need to be able to decide for themselves which products they do and don't want to buy. So that they can make an informed decision, we provide all the necessary information. For example, the origin of each product is indicated on the label or on the shelf. We hope you find this information useful, and wish you a pleasant day. Best regards, Angela