MM 4147 Äsch, we can't eat the blue figs we bought yesterday. Dry, rubbery, completely lacking in flavor. What's the point?
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All replies (4)
Hello Ramar, I'm sorry you weren't able to enjoy the figs. If fruit appears dry and tasteless, there can be various reasons for this. As a rule, these are disorders that occur during the growth phase of the fruit. For example, if there is an acute shortage of water in the production areas, the tree or shrub begins to suck the water from the growing fruit back into the trunk and branches. As a result, the quality suffers and such fruit can become rather dry and rubbery. Incorrect storage and transport temperatures can also affect the juice content and taste. To avoid this, we require our suppliers to carry out regular outgoing goods inspections. We also carry out incoming inspections at our distribution centers and follow-up inspections in our stores. I have informed all the departments involved about your tip and asked them to be more vigilant. If these discrepancies occur again, you are welcome to contact Customer Service in Aesch. If necessary, you will receive a replacement or a refund. Kind regards, Tabea
M-Infoline
Hello Ramar, I'm sorry you weren't able to enjoy the figs. If fruit appears dry and tasteless, there can be various reasons for this. As a rule, these are disorders that occur during the growth phase of the fruit. For example, if there is an acute shortage of water in the production areas, the tree or shrub begins to suck the water from the growing fruit back into the trunk and branches. As a result, the quality suffers and such fruit can become rather dry and rubbery. Incorrect storage and transport temperatures can also affect the juice content and taste. To avoid this, we require our suppliers to carry out regular outgoing goods inspections. We also carry out incoming inspections at our distribution centers and follow-up inspections in our stores. I have informed all the departments involved about your tip and asked them to be more vigilant. If these discrepancies occur again, you are welcome to contact Customer Service in Aesch. If necessary, you will receive a replacement or a refund. Kind regards, Tabea
Tabea, it's all about the store managers in the stores taking a sample of the produce, i.e. grabbing a fig, cutting it open and eating it. "Disruptions in the growth phase", that's blah blah blah. I know that at the wholesalers, the goods unloaded from the truck are simply put away and put down. It's exactly the same at Coop. At ALDI too. At Lidl too. At Denner too.
Ramar
Tabea, it's all about the store managers in the stores taking a sample of the produce, i.e. grabbing a fig, cutting it open and eating it. "Disruptions in the growth phase", that's blah blah blah. I know that at the wholesalers, the goods unloaded from the truck are simply put away and put down. It's exactly the same at Coop. At ALDI too. At Lidl too. At Denner too.
Hi Ramar, thank you very much for your feedback. I can assure you that we check the figs at random. We cut them open and taste them. We also measure the sugar and acidity levels. We also carry out visual assessments in the stores. Unfortunately, it is not possible for us to check all products individually. We ask for your understanding in this regard. We take comments like yours as an opportunity to continuously improve. Kind regards. Taba
M-Infoline
Hi Ramar, thank you very much for your feedback. I can assure you that we check the figs at random. We cut them open and taste them. We also measure the sugar and acidity levels. We also carry out visual assessments in the stores. Unfortunately, it is not possible for us to check all products individually. We ask for your understanding in this regard. We take comments like yours as an opportunity to continuously improve. Kind regards. Taba
Thank you for your answer, it's a pleasure to read. It's about fresh produce, not canned. Figs are simply tricky, I know that.