Dear Migros
My favorite Farmer, still newly packed, contained only half a Farmer. How can it happen that it is packed broken?
Kind regards
Eliane
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All replies (5)
Guest
Hello@elianehirschi
Oh dear, I'm sorry to hear that. It was probably a production error. Can you please send me the lot number and the date? (The lot number often starts with an L, is usually next to the date and consists of a mix of letters and numbers).
Kind regards, Simone
Guest
Hello@Bodenseeknusperli
I'm sorry to hear that. Unfortunately, even machines are not always 100% reliable.
If you find such production errors, you are welcome to bring it back to the store and you will get your money back.
Kind regards, Simone
Guest
Hello@elianehirschi
Merci for the information. Please send me your coordinates by e-mail to: migipedia@mgb.ch
Many thanks in advance and best regards, Simone
Guest
Hello@elianehirschi
I have just received feedback from the producer.
Before the Farmer bars are packaged, they are erected by the machine. During this process, bars are sometimes crushed or cut into pieces. Unfortunately, the machine did not notice this error.
We apologize for this.
Best regards, Simone