Pure disappointment! No "Kläberli" for soap scanning!

Enttäuschung pur! Keine "Kläberli" bei Seif-Scanning!

I was deeply disappointed by Mikros in Langenthal today. I'm really excited about their parcel promotion. I deliberately made a large purchase today with the prospect of lots of points. As I was out and about with my three children, I preferred the self-scanning option. I bought a total of sFr. 161.80 on 21.01.15 at 5.29 pm. Unfortunately, the children ran off at check-out and I was a bit stressed after them. While eating at the Mikros restaurant in Langenthal, I immediately realized that I hadn't received any points. So I went back to self-scanning at 18:20 and contacted the Migros specialist. She could no longer give me these points, as anyone could come. She couldn't give me the points under any circumstances, she couldn't remember me, that's why.

- Why aren't the receipts signed when Kläberli are handed out? Or a stamp on them?
- The Migros saleswoman said she couldn't remember me and therefore couldn't hand out any more Kläberli. But: Of course she can't remember me, it was self-scanning and she hasn't given me any Kläberli yet!

(Machine translation)

All replies (4)

Frederica

Since I shop alone, am I the one to blame if I forget something?

Joking aside: For promotions where sales are important and you want to benefit from them, the receipt at the Centre Brügg is stamped with a stamp.
Receipt clipping from 15.01.2015

(Machine translation)

Guest

Hello rebekkamatter

Thank you for your message. I'll find out straight away what happens if you pay at self-checkout but still want to collect points.

I'll get back to you as soon as I know how we can solve the problem.

Kind regards

Tanja

(Machine translation)

Frederica

The person responsible for the payment stations asks: "Are you collecting the points?". If "Yes", stamp the amount on the receipt and hand over the strip with the counted points. If the person is busy, e.g. checking a purchase, you wait - it usually doesn't take long. On certain days or times of the day, one person is even busy with just the "POINTS".
(Center Brügg).

(Machine translation)

Guest

There is no such stamp at Stadtmigros Bern, you ask for the points with the slip of paper at the self-checkout and get them. Of course, this becomes a problem if someone wants points afterwards and the staff can't remember exactly, because you could collect points several times. "Stamping" the receipt like in Istanbul's Migros is the better solution (it would be even easier if this were done electronically via the Cumulus card and you could then "pay" for a gift package after 400 CHF of purchases with the Cumulus card, then you wouldn't have to "chläberle").

(Machine translation)