Hello My wife and I would like to keep the shopping list on the app together again, but unfortunately it has not been working for about a month, even though we use the same account. What is the reason for this?
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Hello PascalStorck, I'm sorry that your login doesn't seem to be working properly. So that we can make further clarifications, please send an email to m-infoline@migros.ch. Please answer the following questions directly: 1. email address of the Migros login account used? 2. manufacturer and model of your smartphone? 3. which operating system version (iOS: from at least 11.0 / Android: from at least 6.0) is installed? 4. Migros app version (currently 6.5.0)? 5. when (time & date) did the error occur? 6. with what regularity/reliability can the error be reproduced? Always? Sometimes? Every 2 days? 7. please describe step by step what you do until the error occurs. 8. what is currently happening? (Error description) 9. send a screenshot of the error. 10. is there a sufficient internet connection? (This can be seen, for example, from fast-loading websites in the browser.) 11. Are you connected via WLAN, the Migros WLAN in the store or the mobile network? Thank you and best regards, Sina
M-Infoline
Hello PascalStorck, I'm sorry that your login doesn't seem to be working properly. So that we can make further clarifications, please send an email to m-infoline@migros.ch. Please answer the following questions directly: 1. email address of the Migros login account used? 2. manufacturer and model of your smartphone? 3. which operating system version (iOS: from at least 11.0 / Android: from at least 6.0) is installed? 4. Migros app version (currently 6.5.0)? 5. when (time & date) did the error occur? 6. with what regularity/reliability can the error be reproduced? Always? Sometimes? Every 2 days? 7. please describe step by step what you do until the error occurs. 8. what is currently happening? (Error description) 9. send a screenshot of the error. 10. is there a sufficient internet connection? (This can be seen, for example, from fast-loading websites in the browser.) 11. Are you connected via WLAN, the Migros WLAN in the store or the mobile network? Thank you and best regards, Sina
Hello Sina I am happy to answer your questions as follows: 1. bpstorck@ebmnet.ch 2. iphone XR and iphone 11 Pro max 3. both the latest version of iOS 13 4. yes, both the latest app version 5. always, i.e. when my wife or I create the shopping list, it is not synchronized to the other device. 6. always 7. there is no error message as such, the list is simply not synchronized. This means that if my wife adds items, they remain in her shopping list, but I don't see these items in my app. Same in reverse. 8. see 7. 9. as I said, no error message appears. 10. yes, 200 Mbit down, 50 Mbit up. Likewise both with Swisscom with a 4G connection 11. WLAN and mobile network Thank you and best regards Pascal
PascalStorck
Hello Sina I am happy to answer your questions as follows: 1. bpstorck@ebmnet.ch 2. iphone XR and iphone 11 Pro max 3. both the latest version of iOS 13 4. yes, both the latest app version 5. always, i.e. when my wife or I create the shopping list, it is not synchronized to the other device. 6. always 7. there is no error message as such, the list is simply not synchronized. This means that if my wife adds items, they remain in her shopping list, but I don't see these items in my app. Same in reverse. 8. see 7. 9. as I said, no error message appears. 10. yes, 200 Mbit down, 50 Mbit up. Likewise both with Swisscom with a 4G connection 11. WLAN and mobile network Thank you and best regards Pascal
Hello PascalStorck, thank you for your feedback. As my colleague Sina wrote, please contact us via the email address m-infoline@migros.ch and include your questions directly in the email. This will allow the specialists to look into the matter and contact you directly - thank you very much. best regards Heidi