I think it's important that negative purchasing experiences can be made public - if only to warn other customers. For this reason, I am creating this topic so that everyone can share their negative purchase experience with the Migipedia community and the community can give its opinion.

I would also like to start right away myself:

Hello dear Migros Migipedia Community

I had such a bad shopping experience that I would now like to share it with you to hear your opinions and to find out whether any of you have had similar negative experiences and what you would do in my situation:

The service at the MElectronics store in Oerlikon has not been satisfactory for some time, but I have not yet written a complaint about this because I was hoping for improvement. I have now ordered two photo mugs from Migros Photo Service and had them delivered to the Oerlikon store (order placed on 21.06.19). I received a shipping confirmation on 27.06.2019. This confirmation states that the product will be in the store within the next 2 days. I now have a leg injury and was therefore unable to go to the store in Oerlikon. However, I was expecting a confirmation that the product had arrived at the store (by SMS or e-mail) so that I would know that it was there. I did not receive any confirmation from the MElectronics store, nor from Migros Photo Service, so I called the store on Monday, July 8, 2018. I was told that the cups had not yet arrived (the wording was outrageous: 'Hert nicht sind die do.'; What's that supposed to mean???? You ask yourself with this 'gutter language' during a conversation with a customer). I was confused because it had been well over 2 working days since I received the shipping confirmation. On the phone, the person was not really competent and also unfriendly (he suddenly talked about two laptops that I had ordered ???? I was of course even more confused, but the conclusion was that the cups had not yet arrived (that's the point !!!)). I asked for the product to be sent to the MElectronics store in St.Margrethen (as soon as it had arrived), as my mother could then have picked it up, as it was a birthday present for my father, which I would have liked to give him tomorrow... Personally, I am extremely disappointed, as I was on time with the order and it would certainly have been possible to have it sent to St.Margrethen, or to have it sent to me in some other way. Customer friendliness is different.

I decided to wait until today, because I'm not feeling particularly well and then I just get unnecessarily upset. Nevertheless, I called MElectronics in Oerlikon again today. The salesman was also very unfriendly and told me that the cups had arrived.

Now my question to you all: Should I have received a confirmation somehow?
(If the cups had already been in Oerlikon on Monday, then my mother would have had time to drive to Zurich and get them in time for my father's birthday, now it's too late, that's the point!!!)

Because I have ordered other things before and then received a confirmation by email or text message, for this reason I am confused. I also asked this salesman to have the cups delivered to MElectronics in St.Margrethen and he also told me that this was not possible (the wording here is also unfriendly: 'Yes, no, we don't do that, you should have ordered there'; I felt mocked and not taken seriously; even if it was possibly debited there in the store, if the cups had been in Oerlikon on Monday, my mother might have found the time to get them to St.Margrethen today !!!). I think it is absolutely customer-unfriendly not to forward such an order, especially since I will not be able to pick up the order in Oerlikon in the next few weeks and in addition, the order should have been in the store on Monday (with far more than 2 working days since the shipping confirmation from Migros Photo Service) but I was told that the cups were not there (???). It's sad that I can't give the photo mug to my father tomorrow and I don't have a present for his 60th birthday, even though I placed my order with Photo Service on 21.06.2019.

I am very disappointed with the treatment and treatment I received at the MElectronics store in Oerlikon. It's not the first time I've been dissatisfied, but now I'm really very disappointed and sad. I really give this store an overall grade of 1.0 (very very very bad and that over the last 4-5 years, I could mention even more incidents...).
Have you also had such negative experiences at the MElectronics store in Oerlikon?

But now my actual question to you: Is it really not possible to have my order delivered to the MElectronics store in St.Margrethen, after you can have everything else delivered anywhere? I think that should be possible...!

I'm really extremely disappointed. In general, I have to say that the service in Migros stores should definitely become friendlier again. In the meantime, for example, I really don't like going to the staffed checkout and instead use the self-scanning checkout because the staff are simply unfriendly. You don't even dare to ask the staff in the store anything anymore because you get a snotty answer or something along the lines of 'why don't you look around the corner yourself'. I would also like to point out that this indirectly reflects on Migros' photo service and that I have now had a bad overall buying experience at Migros and will think twice next time whether I buy my photo mug at Migros or at ifolor.ch instead, because I preferred Migros and MElectronics precisely because of the customer service and personal customer care. If they are so bad, then I might as well order from other photo services.

So dear community, do you agree with me that this treatment is absolutely unacceptable and that this would be a reason to stop shopping at Migros or do you think we should turn a blind eye here and give it another (and another and another) chance?

I look forward to hearing your opinions.

Kind regards
CE