Delizio capsules run poorly

Deliziokapseln laufen schlecht

Hello everyone

For about 2 months I have had the problem that most Crema Delizio capsules only drip instead of running. Other varieties also do this just before the end, but it doesn't bother me. However, if it only drips right from the start, then you wait ages for your coffee and that is tedious, especially when there are visitors.
At first I thought my machine's pump was faulty, even though not all capsules were affected. So I installed the new reserve machine, but it's the same phenomenon.
Was there a bad series or something? Or what else has an influence on it?

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All replies (2)

M-Infoline

Hello Biene80, thank you for contacting us. We will be happy to clarify your request with our responsible department. You will hear from us shortly. Best regards, Jan

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M-Infoline

Hello Biene80, thank you very much for your message. We regret that our Delizio capsules have given cause for complaint. The manufacturer's quality assurance department has checked the retained samples. The throughput time is fine and the coffee flows smoothly and well. Depending on how much and how often you use the coffee machine, the filter plate may become dull. You can recognize this if the puncture holes in the capsules are pierced irregularly or not at all - this is the case with your capsules. As a result, the coffee cannot escape, so often only drips of coffee or a lot of grounds come out. This is also possible if all other capsules work without any problems. If you have not descaled the machine for some time, this could also be the cause of the problem. However, remote diagnosis is always difficult, so unfortunately we have to ask you to contact our service center. They are equipped with replacement machines so that you can continue to enjoy your coffee during this time. We hope that the cause can be determined as quickly as possible so that you can enjoy your coffee again. Kind regards, Jan

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