Cumulability Cumulus Bon

Cumulierbarkeit Cumulus Bon

Cinderella1925

Hello,

Every two months I receive a yellow Cumulus voucher ☁️ for a delivery from LeShop with a 10% discount on the purchase. It says on the voucher that it cannot be combined with other offers. Now there is an introductory offer for a discounted delivery subscription with LeShop (e.g. 6 months for Fr. 43.60 instead of Fr. 65.40), and I wonder if you can still use the Cumulus voucher for a 10% discount with this subscription?

Edit: or perhaps customers with a subscription to LeShop will no longer receive this 10% voucher?

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All replies (7)

smartcoyote

I don't think you can use the 10% discount voucher with this subscription. These Cumulus vouchers cannot be combined with other offers, as is explicitly stated everywhere... unfortunately...
It would be nice if you could combine/cumulate these Cumulus vouchers with other offers.

Presumably this introductory offer only applies to new customers... And the 10% discount probably only applies to one delivery at LeShop and not to a delivery subscription...

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Cinderella1925

Thank you @smartcoyote!

The discounted subscription is definitely not just for new customers. I got one, or rather 2, promotional flyers the day before yesterday with my home delivery from LeShop that were already announced when I ordered.

It also doesn't say until when the offer is valid (I would have liked to take it for 6 months in winter, around October to March), but I'll take the subscription even earlier if the 10% voucher remains valid (the voucher for the free delivery will be invalid anyway).

The advertising says that the (normal) delivery subscription is worthwhile from 2 x/month with a purchase between 99 and 160 francs (the discounted one should actually pay off even faster), see
https://www.leshop.ch/de/help/leshop/abonnements
But this probably only applies to non-cumulus customers (and which Migros child is that?).

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Nachtspalter

@Cinderella1925

I don't think the offer is clearly worded and I understand it this way (based on the website, I am not a LeShop customer and therefore did not receive the offer with the Cumulus statement):

If you take out this subscription, you pay the advertised amount ONCE per selected duration. This gives you a GA for the delivery costs, so to speak - in other words, if you only order once during the subscription period, you're pretty much screwed. But if you order 100 times, you've really won, because no delivery costs are charged.

As far as I know, the 10 percent voucher only covers the purchase, not the delivery charge. So it should still be valid and I think you will still find one in your Cumulus invoice when you take out the delivery subscription.

I'm not sure why you think the offer is only for non-Cumulus members.

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Cinderella1925

Thank you @Nachtspalter!

Since it says on the 10% voucher that it cannot be cumulated with other offers, I wonder if a delivery subscription at a reduced price does not count as such another offer.

Only the receipt for the 10% discount comes with the Cumulus invoice.
The delivery subscription can be found here:https://www.leshop.ch/de/customer/delivery-pass-offers
or on the flyer.

The individual deliveries have also fallen sharply in price to a maximum of CHF 7.90.
For orders over 200 francs, delivery costs only CHF 2.90 (well, Coop@home is constantly throwing around offers for free delivery for orders over 200 francs). If you get a 10% discount on the CHF 200 order, i.e. CHF 20, you can easily afford delivery at CHF 2.90.

Although the offer is valid for everyone, it is more interesting for non-Cumulus customers, especially if you can no longer use the 10% vouchers. The vouchers for a free delivery in the other of the two months are no longer of any use with a subscription anyway. In any case, Cumulus customers have to order more often to amortize the subscription than the advertised twice a month.

"But if you order 100 times, you've really won, because no delivery costs are charged."
? as the minimum order value is 99 francs, you have then spent at least 100 x 99 = 9,900 francs. And fresh bread rolls, which you would like to have every morning, are really expensive, and they don't have pretzel rolls at all. There are also not many M Budget items at LeShop.

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Nachtspalter

@Cinderella1925

Years ago, I was at the Migros checkout with various vouchers from Migros magazine: one was for razor blades, the second for Nivea Men skincare products, the third for drinks and the fourth for a certain packet of rice. All four had the sentence "Cannot be combined with other vouchers" on them. For this reason, the cashier refused to accept all four vouchers; I had to decide which one I wanted to use and he gave me the others back: "Next time then." But there couldn't be a next time, it was the last day of validity. And I couldn't complain to customer service - the man at the till was the store manager.

Since then I've been glad that there are digital coupons and Subito tills, because the system is so intelligent that it knows what you can and can't do.

The store manager had done the wrong thing. He should have accepted all four coupons. "Cannot be combined with other coupons" means that an additional coupon may not be used for the item in question - let's take the razor blades. The other vouchers were for completely different items.

So if your 10% voucher does not explicitly state that it is not valid if you are using a delivery subscription (which is only about the delivery fee), you may very well use it, as it reduces the purchase of the products, but hardly the delivery costs, by 10%. "Cannot be combined with other offers" should therefore only mean that you are not allowed to use other 10% or 5% (etc.) vouchers for the same purchase. Possibly also not a voucher that (as an example) reduces the price of a shampoo by 30%. The point is simply that only one "part" that reduces the price of the PURCHASE is used.

The delivery subscription simply ensures that you no longer have to pay any delivery charges for the agreed period - no matter how often you order. It does not make your actual purchase cheaper.

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Cinderella1925

Thank you @Nachtspalter!

A store manager really should know his stuff better. With such behavior, the store risks losing customers.

Since you can technically only charge one voucher per order, it would be impossible to enter one voucher for the purchase and another for the delivery for the same delivery anyway.
There are only two types of Cumulus vouchers in total, but they are never valid at the same time (alternating between a discount on delivery costs one month and a discount on the purchase the next month). I am not aware of any other discounts at LeShop (except at most the Joker from the delivery subscriptions sold until two weeks ago, which I had never studied in detail).

The non-cumulability therefore seems to be on a different level.

And then there's the problem with the cooler bags: according to the conditions of participation, you can now give them back to the letter carrier immediately. Unfortunately, this does not correspond to reality. When I phoned the hotline about this, I was told that it had to be done quickly and that the letter carrier didn't have time. So please, there was exactly one 7.5 dl bottle of orange juice in my cool bag and nothing else.

So I have to order again in the next 60 days to be able to return it so that I don't get charged for it (the woman said I could only return it in 6 months, but I have no proof of that). In addition, I now have this bulky, much too big thing at home.

It worked with the frozen products (also with my previous order, which was my first with frozen products): as soon as I heard noise in the stairwell as he was maneuvering his delivery trolley into the elevator on the first floor, I went straight to the door before he had even knocked. Both times he immediately pressed the plastic bag with the frozen products into my hand. I explained to him that I would close the door briefly while I took him to the kitchen so that my cat wouldn't escape. When I came back, he was already gone again and I only realized later that he hadn't taken the orange juice out of the cool bag and put it down. But I was obviously there.

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smartcoyote

It would really be desirable if everything was clearly explained online with the vouchers and subscriptions and the cumulative nature etc. Especially when not even the store manager knows... I've also had discussions at the till about different vouchers for different products...

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