Coupons are printed despite 'No receipt'. Why ?

PaperNichtTiger · 2024-04-17T05:55:48.404Z

Grüezi Mitenand When shopping, I always select the option no receipt, next customer. However, the 40x Cumulus points for 'xy' are printed every time, even though I receive them immediately in digital form in the app (and am even kindly informed of this :)). For the sake of the environment, it would be nice if I had the option of suppressing these physical receipts as well. Maybe they already exist and I'm just too stupid? Thanks for the 'help' in advance and best regards

Cumulus-Infoline

Hello, customers can choose to print their receipt immediately after paying. Not all customers use Cumulus digitally, which is why the coupons are printed automatically at the checkout - regardless of whether the function was selected in the M Account at an earlier point in time or not. By automatically printing the coupons, we can guarantee that they can be used by all Cumulus participants, including customers who are less or not digitally savvy. There is currently no function available to suppress these coupons. Whether such a function will be introduced at a later date is beyond our knowledge. We will of course be happy to receive your comments and pass them on to the relevant department in the form of feedback. However, we cannot provide any information about the subsequent measures. Sofia

(Machine translation)

PaperNichtTiger

Cumulus-Infoline

Hello, customers can choose to print their receipt immediately after paying. Not all customers use Cumulus digitally, which is why the coupons are printed automatically at the checkout - regardless of whether the function was selected in the M Account at an earlier point in time or not. By automatically printing the coupons, we can guarantee that they can be used by all Cumulus participants, including customers who are less or not digitally savvy. There is currently no function available to suppress these coupons. Whether such a function will be introduced at a later date is beyond our knowledge. We will of course be happy to receive your comments and pass them on to the relevant department in the form of feedback. However, we cannot provide any information about the subsequent measures. Sofia

(Machine translation)

Then I'll just keep my eyes open and hope that you find the time and resources to develop such a function / solution for the sake of the environment. Thanks for the information Sofia and have a nice day, greetings

(Machine translation)

KariScheibler

Cumulus-Infoline

Hello, customers can choose to print their receipt immediately after paying. Not all customers use Cumulus digitally, which is why the coupons are printed automatically at the checkout - regardless of whether the function was selected in the M Account at an earlier point in time or not. By automatically printing the coupons, we can guarantee that they can be used by all Cumulus participants, including customers who are less or not digitally savvy. There is currently no function available to suppress these coupons. Whether such a function will be introduced at a later date is beyond our knowledge. We will of course be happy to receive your comments and pass them on to the relevant department in the form of feedback. However, we cannot provide any information about the subsequent measures. Sofia

(Machine translation)

@Sofia: How difficult can it be to display a "Print receipts?" option at the end for ALL customers? Just like the competition does? Your "uniformity" argument is a slap in the face to every customer who has to throw pointlessly printed paper into the waste garbage cans provided next to the Subito machines every time they pay. Ask your employees how funny they think it is to empty these bins several times a day and listen to customers' uncomprehending questions.

(Machine translation)

Coupons werden trotz 'Kein Kassenbeleg' gedruckt. Warum ?

All replies (3)

All replies (3)