Hello,

Following a 10-minute inspection, I’m writing to let you know that I’ve stopped shopping at your chain’s stores. I understand that inspections are necessary, but making customers wait that long and offering nothing more than an “I’m sorry” at the end is unacceptable.

If a check takes this long and only serves to confirm the customer’s good faith, then a gift card or a discount seems to me to be the very least you could do.