Has anyone ever ordered goods from the bonus program? I have exchanged some of my more than 13,000 points. Unfortunately, no goods have arrived and there is no reply to emails and the hotline is (supposedly) permanently manned. The only reply I received was via Facebook, telling me to contact customer service. When I wrote back that I had already done this and there was no reply, they said I should tell them again what the issue was....tja, that was it, no reply, nothing.