As I was hosting my grandchildren for the vacations, I decided to treat them to a large bag of SMAMS fruit caramels. However, it turns out that once in the mouth, they have a very dense texture which, in my opinion, could cause choking if the child swallows the candy before it is completely melted. Is Migros aware of this risk? Thank you for your reply.
Hello @Cica51
Thank you very much for your message.
To enable us to make further clarifications on your behalf, please reply to this message and provide us with the following information:
- Minimum storage date
- Load or batch numbers
- Place of purchase
The batch or lot number is usually found next to the product's best-before date, and usually begins with the letter L. It can also be a combination of letters and numbers.
This information will help us to know when the item in question was produced, and whether any known production errors occurred at that time.
Best regards
Angela
Hello Angela, thank you for your reply. Unfortunately I did not keep the packaging of the Smams funny fruits that I bought on 26.02.2019 at 11:24 at the Migros du M Central in 1870 Monthey (receipt found on my Cumulus account). I hope you can still control this product. Best regards
Hello @Cica51, thank you for your message. In the absence of this information, the supplier is unable to investigate. However, we are paying close attention to this incident. We would like to send you compensation. Please send us your postal address by private message. Sincerely, Richi
