Blue Cumulus vouchers in the M app and on the Migros website

Blaue Cumulusbons im M-App und auf der Migros Internetseite

Hello

Why do only 99 vouchers appear in the M app and on the Migros website under "available vouchers" and not all available vouchers?
And why do not all the vouchers I have used appear under "redeemed vouchers", but only some of them? For example: I have redeemed 11 vouchers today, but only 6 are listed?) Since I redeem them "virtually", i.e. not in paper form, I have no idea which ones (EAN code) have already been redeemed and which are still valid.

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All replies (4)

Frederica

Hello@pwilms

There are answers in the FAQ.

I have a lot of blue Cumulus vouchers in paper form. Which ones are displayed digitally on the Cumulus homepage and in the Migros app?

Tab "Available":The 50 oldest Cumulus vouchers of the respective voucher unit (CHF 5.- / CHF 10.- / CHF 20.-) are displayed. A maximum of 50 Cumulus vouchers with CHF 5, 50 Cumulus vouchers with CHF 10 and 50 Cumulus vouchers with CHF 10 are therefore displayed. More than 150 vouchers are therefore not displayed. As soon as you have redeemed a Cumulus voucher and more are available, the next Cumulus voucher will be displayed.

Activated" tab: Of the maximum 150 available Cumulus vouchers displayed, a maximum of 50 can be activated at the same time. The 50 activated Cumulus vouchers are displayed in this tab.

"Redeemed" tab:All 150 most recently redeemed Cumulus vouchers are displayed, regardless of whether you redeemed them digitally via the Migros app or in paper form.

Which digital vouchers are redeemed first and which last? Can I influence this myself?

All activated Cumulus vouchers are redeemed in the following order: Starting with the largest and oldest activated Cumulus voucher, a check is made for each amount to see whether it is applicable. The voucher will only be redeemed if the amount to be paid exceeds the value of the Cumulus voucher.

Best regards

Frederica

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pwilms

Hello Frederica

That's not quite right. As I said, I used 11 vouchers yesterday. Only 6 of these 11 vouchers appear in the app and on the website under "redeemed". So it's not the "150 most recently redeemedCumulus vouchers" that are displayed. I therefore have no control over which vouchers (EAN codes) have been redeemed and which are still valid. Except when I check which vouchers are missing from the "available" (and then I'm still not sure as not all available ones are displayed.

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Cumulus-Infoline

Thank you @Frederica for your contribution.

@pwilms Is your Migros app already up to date? If so and the problem persists, it's best to contact us by phone so that we can find a solution together.

You can reach us on 0848 85 0848 from Monday to Friday from 08:00 to 19:00 and Saturday from 08:00 to 16:00.

Best regards and have a nice day!

Elias

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pwilms

Hello Elias

I have the M app version 4.2.0 (542). But the problem is certainly not there. It also occurs on the Migros website. The app and the website show exactly the same 1:1 for both available and redeemed.
I can call the Cumulus Infoline, but I don't think they'll be able to find a solution.

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