Good day
Please change banks. I love the Migros Cumulus card, but I'm fed up with Cembra. Written inquiries via the contact form are ignored and I was not taken seriously by customer service on the phone. There were inexplicable calls abroad from Switzerland, always from the same telephone number. The credit card is blocked for every little thing, more or less for my own safety, but unfortunately often in impossible situations.
The first woman at customer service confirmed the call, the second vehemently denied it, even though I had the calls on my phone, and didn't let me explain anything more.
All replies (4)
Guest
Hello @sawena
Thank you for your feedback. I will be happy to forward your feedback to Cembra. Please send me a direct message with your email address and/or phone number. I will then make sure that someone from Cembra contacts you directly. Best regards, Tabi
Hello @Tabi_MigrosHowcan I write to you directly?
I have written to Cembra, unfortunately it is almost impossible to write to them as they do not provide an email and the online form is only 1000 characters long. I will certainly not be calling this customer service again. I would like to send you this letter for forwarding if you tell me how I can write to you directly.
Otherwise, I can also send it to Cembra by post as soon as I get back from vacation.
Thank you very much.
Guest
Hello @sawena
Thank you for your message. You will see a small envelope at the top right of the Migipedia homepage. If you click on it, you can send me a message (create new message - send to: Tabi_Migros). Alternatively, you can also send an e-mail to migipedia@mgb.ch. Many thanks and best regards, Tabi
Corresponds with my experience: Requests take a long time to answer and the answers often do not properly relate to the requests.
In addition, a poor, slow portal to check the charges.