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bille Super Star: deception et incomprehension

bille Super Star: deception et incomprehension

Migros La Tour-de-Trême: only one Super Star marble per purchase. As Super Star marbles are only distributed on 05.12.2020, if you only receive one per purchase, how can you collect all 4??.. It's written on the prospectus: Special marbles: "one bag per Fr.20 purchase, while stocks last".

All replies (3)


Hello, Same thing at the Migros in Romanel. Very disappointed knowing that we went especially on a Saturday when we usually avoid...

In Valais, they were all giving out... but they ran out of stock very quickly. If you have your ticket, ask the Helpline for the e-mail address and claim it.

Hello frouzrider Thank you very much for your message. We fully understand your disappointment and irritation. We are also sorry that we were unable to offer our "Super Stars" marbles as planned to our customers, young and old, on Saturday. Since its launch, this initiative has been a huge success. We were somewhat surprised by the response, which resulted in a rush for the special marbles. To ensure that as many customers as possible receive at least one special marble, we have decided to limit distribution to one bag per purchase. This decision was taken at the last minute, as we simply wouldn't have had enough bags to satisfy all the requests. We deeply regret this decision. This situation should not have arisen, and we are doing our utmost to organize an equivalent alternative. We are currently investigating whether and when we will be able to obtain further special beads. Unfortunately, given production and delivery times, this is unlikely to happen before the Christmas holidays. However, we're doing everything we can to help you forget your disappointment soon. If you have any further questions, please contact migros-helpline@migros.ch Despite Saturday's disappointment, we wish you and your family a wonderful Advent season at this exceptional time. Thank you very much for your loyalty to Migros, and see you soon. Best regards, Sofia PS: Have you heard of our exchange? You may still be able to exchange double marbles for the missing ones: https://migipedia.migros.ch/fr/mania-echanger/albums/allstars-2020.