Caution: Two-factor authentication via the Migros Access app can lock you out of your account! | Cumulus | Forum | Migros Migipedia

Caution: Two-factor authentication via the Migros Access app can lock you out of your account!

Vorsicht: Zwei-Faktor-Authentifizierung via Migros Access App kann euch aus dem Account aussperren!

For all those who - like me about two weeks ago - are offered to test the new "Migros Access App" (beta) as a new variant of 2-factor authentication in their Migros account, the following warning: I activated this - aware that it is a beta - thinking that I still have the other options for logging in. It worked briefly at first, but now there is always a problem that prevents me from logging in: After entering the user name/password, the login page redirects to the two-factor page, and a notification should now appear in the app for approval. Unfortunately, this does not happen, the website immediately redirects back to the username/password page. It is therefore no longer possible to log in, and quickly pressing SMS or the authentication app no longer works (error message). Sure, it's a beta, but you shouldn't be completely locked out. But even worse was the response from Migros Service: For data protection reasons, you should call the hotline for a fee. No, thanks, I don't know how this is supposed to help with identification either - it would be better if Migros called the number on file. Summary: Better not to beta test, it's no fun at Migros if you have to call a hotline that charges a fee. What a pity!

All replies (2)

Hello AGr We can inform you that we are not experiencing any general technical problems in this regard and would therefore ask you to check whether you have installed the latest app version (currently 7.29.0). However, if this problem persists, you are welcome to contact us directly (kunden@migrosonline.ch). Thank you for your understanding. best regards Sebi

Sebastian_Migros

Hello AGr We can inform you that we are not experiencing any general technical problems in this regard and would therefore ask you to check whether you have installed the latest app version (currently 7.29.0). However, if this problem persists, you are welcome to contact us directly (kunden@migrosonline.ch). Thank you for your understanding. best regards Sebi

Hi Sebastian Thanks for the feedback - unfortunately the article was misunderstood. It has nothing to do with the normal Migros app, but a beta test of a "Migros Access App" for two-factor authentication, which has probably been moved back to "internal" in the meantime (better that way, it was probably still too early). However, the colleagues on the hotline have now responded - without a call - and reset the corresponding authentication procedures for the account. So for me it's done for now, for others it may still be relevant to be careful - beta is really beta here... Best regards Andreas