I'm just wondering how Migros handles product recalls... Do they just send out a media release and that's it? Or do I receive an email if I've possibly bought an affected product? I mean, based on the Cumulus data, it would be relatively easy to send an email to potentially affected customers. In addition to the customized Cumulus vouchers, this would be a sensible and logical consequence of data collection.
People who have bought the product and deposited a Cumulus will receive a letter, and it's still being advertised everywhere in the media...
Yes, I received an email because I bought chickpeas that are affected by the recall.
Top !!! Merci
Hi Supi77, thank you for your question. We communicate recalls through the media via media releases, on social media, to customers who have used Cumulus via email or letter, in the app, in stores and in the Migros magazine. We are confident that we can reach the vast majority of customers affected in this way. Kind regards, Marc
