Paper application submitted on 29.7.22. Today on 12.9.22 still no answer. Where is the problem?
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Hello @südbahn We're sorry that you haven't heard back yet. Alternatively, you can contact Migros Bank by email: customerservice@cumulus.migrosbank.ch or send me a private message with your contact details. Best regards Sebastian
Sebastian_Migros
Hello @südbahn We're sorry that you haven't heard back yet. Alternatively, you can contact Migros Bank by email: customerservice@cumulus.migrosbank.ch or send me a private message with your contact details. Best regards Sebastian
Thanks for the quick reply. That helps. Have a good evening.
oops... Yes, then I'll probably have to wait a long time... Great organization at Migros and Migros Bank, they could have guessed that they would be "overrun" when they finally announce when, how and where after a year. But they must have hired about 10 people to deal with it, 5 for the phone, 5 to process applications.... Bravo dear Migros and Migros Bank. You've got it under control
I received the Visa Free credit card from Migros Bank almost three months after applying, and they didn't even bother to ask me to be patient with a short message beforehand. Just sad. As I no longer expected a response, I then applied for the Cumulus credit card and things went quickly there too. What I don't understand now is how I receive the invoice. The brochure says you can pick it up in the One app. But surely it can't be that I have to keep checking there to see if there's an invoice? At Cembra, you are always informed by e-mail. Does anyone here have any experience?
sirio60
I received the Visa Free credit card from Migros Bank almost three months after applying, and they didn't even bother to ask me to be patient with a short message beforehand. Just sad. As I no longer expected a response, I then applied for the Cumulus credit card and things went quickly there too. What I don't understand now is how I receive the invoice. The brochure says you can pick it up in the One app. But surely it can't be that I have to keep checking there to see if there's an invoice? At Cembra, you are always informed by e-mail. Does anyone here have any experience?
I can answer this question myself right away. While browsing through the One app, I discovered the option to select the type of invoicing: Electronic, paper or eBill. Attention: Paper is the default setting! If you don't notice this, you will probably receive a paper bill with a corresponding fee as a nice surprise - in this day and age. Incidentally, if you want to pay by direct debit, you have to call. Send a corresponding form with your credit card? Not necessary or probably too complicated. I'm almost getting neck pain from shaking my head!
sirio60
I can answer this question myself right away. While browsing through the One app, I discovered the option to select the type of invoicing: Electronic, paper or eBill. Attention: Paper is the default setting! If you don't notice this, you will probably receive a paper bill with a corresponding fee as a nice surprise - in this day and age. Incidentally, if you want to pay by direct debit, you have to call. Send a corresponding form with your credit card? Not necessary or probably too complicated. I'm almost getting neck pain from shaking my head!
So today I received an addressed advertisement for the Cumulus credit card. I downloaded the app again and at the very end I got a message saying that my application had been rejected because I already had a credit card. This is of course very interesting, as I never received any mail 😂
I also applied for a Migros Cumulus credit card, and it only took me 14 days after sending the application for the card to arrive at home. Perhaps the rush was simply too high when the credit card promotion started!
Alte-Socke
I also applied for a Migros Cumulus credit card, and it only took me 14 days after sending the application for the card to arrive at home. Perhaps the rush was simply too high when the credit card promotion started!
I've had my card for a long time too! Was simply asked again and again in writing whether I would prefer a partial payment? NO I would like to have the debit on the e-bill account ... haven't seen anything about a bill yet.... PSST...
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crams
I've had my card for a long time too! Was simply asked again and again in writing whether I would prefer a partial payment? NO I would like to have the debit on the e-bill account ... haven't seen anything about a bill yet.... PSST...
@crams : Then I would immediately check ebill to make sure there is nothing inside - otherwise you could incur reminder fees.