Question about the Cumulus multiple points advantage coupon

smartcoyote · 2022-06-20T18:29:51.931Z

Dear Migros I recently received an "Advantage coupon x-fold points for the entire Valflora milk range (without cream)" at the checkout. As I have already fallen for such a coupon before, I would like to know which products are all covered by this coupon (otherwise I will dispose of it without using it). "without cream" => which cream is meant? Both Valflora IP Suisse half cream UHT 25% fat 250/500ml and full cream UHT 35% fat 250/500m as well as the coffee cream and half cream whipped without sugar/whipped cream sweetened 250/500ml? Is the Vlaflora butter range included? Or does this coupon only apply to the actual Valflora milk range (IP Suisse milk drink 1.5% fat UHT, 2.5% fat UHT and 3.5% fat UHT)? Many thanks in advance. Kind regards

smartcoyote

To Migros: I have a suggestion for improvement... Instead of printing such unclear receipts, couldn't they be titled more specifically? For example, the entire Valflora milk range (without cream, without butter) or similar would be more customer-friendly.

(Machine translation)

Guest

smartcoyote

To Migros: I have a suggestion for improvement... Instead of printing such unclear receipts, couldn't they be titled more specifically? For example, the entire Valflora milk range (without cream, without butter) or similar would be more customer-friendly.

(Machine translation)

I can only agree with that! I have also had such unclear terms. Then I tried to use the search function in the app to get clarification - but it didn't deliver clear results: The search function doesn't provide clear results either. When I made a complaint to the information department, I also got the answer: If the product is otherwise in action, these points are not available... or not again for multiple packs... In my opinion, there should be clear search terms, which should also produce a clear search result and for all those who have neither a PC nor a cell phone, a corresponding list of all items should be provided at the information desk on presentation of the receipt - as a kind of binding statement.

(Machine translation)

Cumulus-Infoline

Guest

I can only agree with that! I have also had such unclear terms. Then I tried to use the search function in the app to get clarification - but it didn't deliver clear results: The search function doesn't provide clear results either. When I made a complaint to the information department, I also got the answer: If the product is otherwise in action, these points are not available... or not again for multiple packs... In my opinion, there should be clear search terms, which should also produce a clear search result and for all those who have neither a PC nor a cell phone, a corresponding list of all items should be provided at the information desk on presentation of the receipt - as a kind of binding statement.

(Machine translation)

Hello smartcoyote. The Valflora coupon was mislabeled, in fact it can also be used for cream. It can be used for the entire Valflora range, without any restrictions. If the redemption still does not work, we will be happy to credit the points retrospectively. Best regards, Fabien

(Machine translation)

smartcoyote

Guest

I can only agree with that! I have also had such unclear terms. Then I tried to use the search function in the app to get clarification - but it didn't deliver clear results: The search function doesn't provide clear results either. When I made a complaint to the information department, I also got the answer: If the product is otherwise in action, these points are not available... or not again for multiple packs... In my opinion, there should be clear search terms, which should also produce a clear search result and for all those who have neither a PC nor a cell phone, a corresponding list of all items should be provided at the information desk on presentation of the receipt - as a kind of binding statement.

(Machine translation)

I've also been fooled by the fact that these points don't apply to multiple packs. I don't understand why it can't be printed on these vouchers (after all, it also says that they don't apply to MBudget products). If the product of such a discount voucher is on promotion, I have received these multiple points if I bought the product when it was on promotion; these vouchers apply to promotions on such products.

(Machine translation)

smartcoyote

Cumulus-Infoline

Hello smartcoyote. The Valflora coupon was mislabeled, in fact it can also be used for cream. It can be used for the entire Valflora range, without any restrictions. If the redemption still does not work, we will be happy to credit the points retrospectively. Best regards, Fabien

(Machine translation)

Hello Fabien, thank you very much for your feedback and the information. Best regards

(Machine translation)

Federwolke

Knowing the Migros marketing department, I'm sure they have a very plausible answer as to why the digital advantage coupon doesn't say "without Migros-Bio and Alnatura" (see attached picture). This is on the paper slip that the till spits out and which always ends up in my waste paper (where I found it when I got home) because I then activate these vouchers on my PC (no mobile brain prosthesis available). The trouble in the store could have been avoided: I returned the organic olives I bought and didn't get 20xCumulus right away; after all, it's a stock product that's on sale every now and then.

(Machine translation)

Cumulus-Infoline

Federwolke

Knowing the Migros marketing department, I'm sure they have a very plausible answer as to why the digital advantage coupon doesn't say "without Migros-Bio and Alnatura" (see attached picture). This is on the paper slip that the till spits out and which always ends up in my waste paper (where I found it when I got home) because I then activate these vouchers on my PC (no mobile brain prosthesis available). The trouble in the store could have been avoided: I returned the organic olives I bought and didn't get 20xCumulus right away; after all, it's a stock product that's on sale every now and then.

(Machine translation)

Hello Federwolke Thank you for your message. We are happy to receive your feedback and will forward it to the appropriate department. We would like to take this opportunity to state that it is never our intention to disseminate misleading advertising. If you are unclear about the terms and conditions of use of the discount coupons, you can of course write to cumulus@migros.ch. The employees will be happy to check whether a technical error is the reason for the non-redemption based on the C-ID number. Best regards and have a nice day! Sofia

(Machine translation)

Federwolke

Cumulus-Infoline

Hello Federwolke Thank you for your message. We are happy to receive your feedback and will forward it to the appropriate department. We would like to take this opportunity to state that it is never our intention to disseminate misleading advertising. If you are unclear about the terms and conditions of use of the discount coupons, you can of course write to cumulus@migros.ch. The employees will be happy to check whether a technical error is the reason for the non-redemption based on the C-ID number. Best regards and have a nice day! Sofia

(Machine translation)

Oh, after almost a week, a copy-paste reply that has already been used for another inquiry and doesn't answer my question. That always makes me particularly happy, it gives me the feeling that I'm being taken seriously as a customer. At least the problem is forwarded "to the responsible department". Thank you!

(Machine translation)

Frage zum Vorteilscoupon Cumulus-Mehrfachpunkte

All replies (8)

All replies (8)