12 questions
I brought my brand new Delizio coffee machine, which is new and defective, to the Soreitenbach branch.
They told me that the machine was going to be repaired. It will take almost 1 month.
So you sell me a coffee machine with which I couldn't make a single coffee. I have to drive to the branch with my FC, wait almost 1 month for the machine to be repaired, then I have to pick it up again.
That does NOT WORK! A NEW MACHINE HAS TO BE SENT TO ME.
If you use the customer as a test person instead of testing the machine at the factory and the customer has to go through all the trouble, that's really sad customer service!
Hello Rob1
Thank you for bringing this problem to our attention. 🙏 We're sorry you've had such trouble with your new Delizio Carina Midnight Black coffee machine. Please contact us at socialmedia@migros-service.ch so that we can speed up the repair process and help you further. We appreciate your understanding and want to make sure you can enjoy your coffee soon. ☕️
Your Migros specialty store team
If a new device is defective, it must be replaced with a new device; anything else is simply unacceptable.
But apparently this is Migros service.
There's only one thing to do: place orders with Galaxus or similar providers!
Hello Rob1
We are sorry to hear that you are having problems with your Carina Midnight Black. According to our system, the repair is already in progress and we hope that you will be able to use your machine again soon. Thank you for your understanding and patience 😊.
Your Migros specialist store team
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compatible with Dolce Gusto capsules?
Hello michelayer,
Thank you for your inquiry and for your interest in our products.
The Carina Midnight Black Delizio coffee machine is designed to be used with Delizio capsules only.
Please do not hesitate to contact us if you have any further questions.
The Migros Specialty Markets team.
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Hello Skoda52 Thank you for your question! 😊 The Delizio Carina does not have an automatic descaling program like the VIVA B6. If you have any further questions, we will be happy to help you! 🙌 Your Migros specialist store team
Does this machine have an automatic descaling program? Like the VIVA B6, for example
Are Dolce Gusto capsules compatible with this machine?
Hi Gfeuer No, only Delizio capsules are required for Delizio machines. We hope we were able to help you. Your Migros specialist store team
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Are Delizio capsules available for longer or are they a discontinued product?
Hello koechlin Thank you for your inquiry about the availability of our Delizio capsules! ☕ We can assure you that the Delizio capsules are an integral part of our range and are not a discontinued product. So you can continue to enjoy your coffee with our Delizio capsules in the future. 😊👍 We hope that we have been able to answer your question and will be happy to answer any further questions you may have. Best regards, your Migros specialist store team
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Can M-Budget coffee capsules also be used with the above machine?
Hello Tango66 Unfortunately, we have to inform you that our Delizio coffee machines are specially designed for use with Delizio capsules. The use of other capsules, such as M-Budget coffee capsules, is therefore not recommended. Your Migros specialist store team
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Is this machine Nespresso compatible? Thank you
Hello Ernst1953 Thank you for your inquiry.
Only Delizio and Cremissimo capsules are compatible with our Delizio machines. However, the Cremissimo capsules are only available in Germany. It is possible that other capsules, such as those from Nespresso, may also fit in the machine. However, we strongly recommend that you only use compatible capsule types. If a defect occurs in the machine due to the use of non-original capsules, this will not be covered by the guarantee. We hope that we have been able to help you with this information. Your Migros specialist store team
Many thanks for the quick reply!
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Why was the item "artificially" made more expensive? After deducting the discount, this machine is still CHF 20 more expensive than at Galaxus, for example!
Hi Wigu57 thank you for your feedback, we take your feedback seriously and will pass it on to our team for review. Pricing can sometimes be complex and often depends on our cost price. We are sorry if our prices are not always the cheapest. Kind regards, your Migros Fachmarkt team
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Which capsules fit in the machine? Only Delizio or do the Café Royal ones also work?
The ones from Café Royal are only for the Nespresso machines. You can use the Delizio here, but Coop and Aldi also have suitable capsules.
Hello aemeee Thank you for your inquiry. Only two capsules are compatible with our Delizio machines: Delizio and Cremissimo. The Cremissimo capsules are only available in Germany. It may well be that other capsules also fit in the machine, but we do not recommend this for a specific reason: if the machine develops a defect due to the non-original capsules, this is not covered by the guarantee. Best regards, your Migros specialist store team
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