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Hello, how often are you asked to do a random check when you do subito self-scanning? I'm annoyed because I have to do random checks (too) often. I have to say that I have been doing my shopping this way for many years and have never had a single complaint. At Coop, where I also shop, I've only been checked once in all these years. Perhaps the random checks could be reprogrammed so that more customers who haven't scanned correctly are asked to do a random check. That would then also be an incentive for them to always scan properly.

All replies (2)

As far as I know, customers who have not scanned correctly are increasingly being asked to take random samples. It happens to me perhaps every twentieth time, at Coop no less than at Migros. However, my purchases are usually rather small.

Hello, so for me the ratio is fine - it's within reason - the only annoying thing is that I usually get checked when I have frozen products and ice cream with me. Everything is well packed with elements and Tk basket .... 😉 But nobody can see what I've bought and they move on quickly afterwards.
Only scan in Migros - have no comparison