5 questions
Why are they no longer available everywhere? I can't find any Total Waschmittel XXL in the large packaging, only the branded articles that I don't want to buy? And you can't get them online either, like so many things....
Hello Bluechristal, thank you for your inquiry. The XXL pack is a promotional item that is only available for a certain period of time. Best regards, your M-Infoline team
I realize that, but unfortunately I can only get them in the big Migros stores and online, so now I have to buy Ariel where I don't want to!
Hello Bluechristal, thank you very much for your feedback. Your disappointment is understandable :-(. Unfortunately, we cannot guarantee that there will be enough goods for the entire demand. That's why we often mark the offers as "while stocks last". As far as the online store is concerned, it is managed independently. If you have any queries, please contact the relevant department directly. You can find the contact details here. Best regards, your M-Infoline team
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Guest
The new scent is unbearable and horrible, I had to switch to another detergent (competition) I could no longer wear the washed laundry because of the smell! It's a shame I've always loved buying this detergent for years, unfortunately it had a great scent before, why do you always have to change something? I will certainly NEVER buy this detergent again!
Dear guest
Thank you for your message. Your opinion is important to us.
We regret that you do not like the fragrance. Fragrances are perceived differently by people and are therefore judged very individually.
That is why all our products are extensively tested and critically assessed in a consumer test in over 150 households before being launched on the market. The new fragrance was rated as very pleasant.
We hope you will find an alternative in our range that you prefer.
See you soon in your Migros - we look forward to seeing you! Your M-Infoline team
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Guest
I have always been a big fan of this detergent. It's great that the caps have been made smaller again.
Recently, however, the penetratingly strong smell has been bothering me and my flatmates - has something been changed in the old formula?
Guest
The new scent is horrible, pleaseeeeee change again, had to go to the competition to buy detergent!!!
Dear guest
The fragrance has indeed been changed.
Fragrances are perceived differently by different people and are therefore judged very individually. This is why all our products are extensively tested and critically assessed in a consumer test in over 150 households before being launched on the market. The new fragrance was rated as very pleasant.
Best regards from the M-Infoline team
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The new fragrance is almost unbearable. Too bad I still have to use up four packs of it. The clothes now smell like scouring agent instead of fragrant fresh laundry and the whole laundry room smells too. Hardly bearable.
I also find the new fragrance totally disgusting and will definitely no longer buy this type of detergent. It's just strange that no one from the Infoline has responded yet, because it seems that everyone doesn't like the new formula.
Guest
I also think it's poor that the Infoline doesn't get in touch. That makes me wonder what this is all about.
Hello everyone
We have not forgotten you! We'll get back to you as soon as the manufacturer lets us know.
Until then, have a nice weekend!
Best regards
Your M-Infoline Team
Guest
Thank you. I like it.
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Guest
It's a shame that the cap on the new packaging is so big! As a consumer, you feel like you've been taken for a ride. Does Migros simply want to sell more detergent at the expense of the environment?
Hello guest
The new spouts have been tested by consumers and found to be pleasant to dispense, which is why we have opted for this variant.
Your observation has been recorded by the specialist department.
Happy Whitsun from the M-Infoline team
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