I have been having problems scanning the goods for about a month now. The scanner freezes, I have to stop and restart it. The last two times the scanner image went black and I finally had to cancel Subito Go and get a physical scanner :-( I use a Samsung and therefore the Android app
Hello Bettina1975 Thank you for your post. Have you installed the latest available app? If not, I recommend that you install the latest version. If you are already using the latest version, please provide us with all the information about your device (model, Android version, etc.). Best regards, Marc
Hello Bettina1975 Thank you for your post. Have you installed the latest available app? If not, I recommend that you install the latest version. If you are already using the latest version, please provide us with all the information about your device (model, Android version, etc.). Best regards, Marc
Dear Marc I have the latest app version 7.30.0 You can also read about the same problems in the app reviews. Mobile phone Samsung Galaxy S20 G5 FE, Android version 13, One UI version 5.1.
Dear Marc I have the latest app version 7.30.0 You can also read about the same problems in the app reviews. Mobile phone Samsung Galaxy S20 G5 FE, Android version 13, One UI version 5.1.
Thank you very much for the information. I have already received feedback. Unfortunately, our IT team is aware of this problem and it is due to the current barcode scanner, which does not support certain phones. We are already working on a solution and therefore recommend keeping the app up to date. We hope to be able to offer a solution as soon as possible. Kind regards, Marc
Thank you very much for the information. I have already received feedback. Unfortunately, our IT team is aware of this problem and it is due to the current barcode scanner, which does not support certain phones. We are already working on a solution and therefore recommend keeping the app up to date. We hope to be able to offer a solution as soon as possible. Kind regards, Marc
The fact that this problem has not yet been solved is alarming. There have been problems with Subito to Go for months - the screen freezes in the first second and nothing works. Scanning and paying is impossible. I experienced it again today (in Säntispark) and left the store exasperated. It should be possible to fix this. What's more, you have to log in again 2 to 3 times a week (when it was still working) and set up Subito to Go from scratch. I use a Samsung S20 FE with the latest Android version 13 and the Migros app 7.32
The fact that this problem has not yet been solved is alarming. There have been problems with Subito to Go for months - the screen freezes in the first second and nothing works. Scanning and paying is impossible. I experienced it again today (in Säntispark) and left the store exasperated. It should be possible to fix this. What's more, you have to log in again 2 to 3 times a week (when it was still working) and set up Subito to Go from scratch. I use a Samsung S20 FE with the latest Android version 13 and the Migros app 7.32
Hello special case I ask you to contact kunden@migrosonline.ch with this detailed information and, if possible, screenshots. Many thanks & best regards, Marc
Hello special case I ask you to contact kunden@migrosonline.ch with this detailed information and, if possible, screenshots. Many thanks & best regards, Marc
This problem has not yet been solved. But it has been known for more than a year - see Marc_Migros' comment above. Apparently the IT team cannot solve this problem. Then it would make sense to openly state which mobile devices are not supported. Samsung seems to be a particularly exotic brand. And I don't find it at all customer-friendly if, as in my case, you are simply referred to another internal department several times. And no, I'm not going to write to anyone for the fourth time to say that I have the latest version of the app etc. Migros must be able to fix this.
This problem has not yet been solved. But it has been known for more than a year - see Marc_Migros' comment above. Apparently the IT team cannot solve this problem. Then it would make sense to openly state which mobile devices are not supported. Samsung seems to be a particularly exotic brand. And I don't find it at all customer-friendly if, as in my case, you are simply referred to another internal department several times. And no, I'm not going to write to anyone for the fourth time to say that I have the latest version of the app etc. Migros must be able to fix this.
Hello special case, I have gladly contacted the responsible office with your request. I will get back to you as soon as possible. Kind regards, Remo
This problem has not yet been solved. But it has been known for more than a year - see Marc_Migros' comment above. Apparently the IT team cannot solve this problem. Then it would make sense to openly state which mobile devices are not supported. Samsung seems to be a particularly exotic brand. And I don't find it at all customer-friendly if, as in my case, you are simply referred to another internal department several times. And no, I'm not going to write to anyone for the fourth time to say that I have the latest version of the app etc. Migros must be able to fix this.
Hi Sonderfall, I'm sorry if you are still experiencing this problem. Unfortunately, we are unable to help you directly here. However, the responsible department will be happy to take care of your request. However, you would need to contact kunden@migrosonline.ch again so that we can look into your request. Have a nice day and best regards, Remo
