Warranty documents

Garantiebelege

On the Migros-Cumulus website I can view the receipts for the last 2 years.
My question:
Is it not possible to integrate the warranty receipts, which are also issued by the cash register, into this system?
As warranty receipts become illegible due to heat or light, it would be a great help to be able to print out the receipts again even after a long period of time.
The effort involved is significantly less than storing till receipts as there are far fewer receipts
Certainly worth considering.

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All replies (6)

Guest

Hello

The effort involved in manually saving guarantee vouchers would be many times greater for Migros than for till receipts. The latter are all encoded with a barcode and the store's checkout system automatically stores them.

You can also scan and save the warranty certificates with the corresponding receipts yourself, and if you need to make a warranty claim, a scan or photo will also be accepted. After all, it is usually a matter of proving the date of purchase from when the warranty period began and not the warranty certificate itself. Since you know exactly how unstable these thermal print receipts are, I have never had any problems claiming the warranty with a printout.

Greetings from the Migi piglet

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Besser-Esser

@deactivated user
You have probably made a small but significant mistake.
In Migros, the warranty slips are no longer filled in "manually", but are printed out directly from the till together with the receipt. It would therefore be easy to save them.
I have been using your suggestion of scanning them myself for years. It would simply be more convenient if this were also stored in the Cumulus account like receipts.

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Guest

Hello@Besser-Esser

Thank you for your message. I'm not very familiar with the technical possibilities and processes, so I'll be happy to pass on your suggestion to those responsible.

Kind regards
Tanja

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Guest

Hello

That's right, I didn't know that because I haven't bought such products at Migros for a long time. :-)

Greetings from the Migi piglet

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Guest

Hello@Besser-Esser

I have received feedback from those responsible for the POS system that adjustments in the checkout area must meet high standards before they can be implemented. Even if it is "only" a matter of supposedly simply printing or not printing a receipt or warranty certificate, issues such as VAT, exchanges, warranty and legal issues etc. must be clarified in such a way that it ultimately serves all customers.

But they see it the same way you do: a digital warranty certificate archive would certainly be helpful for everyone. That's why they are already working on possible solutions.

Kind regards

Tanja

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Besser-Esser

Hello Tanja_Migros
Thank you very much for your quick reply.
So we can assume that something will come.
Many thanks for that?

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