Never again WINGO / M-Budget DSL

Nie wieder WINGO / M-Budget DSL

10 years ago

Dear Migros

I am/was really a big fan of yours. Great service, good products, etc.
But what you're doing with your M-Budget DSL from WINGO is really so wrong.
I was already close to no longer shopping with you just because of this...

In a nutshell:
I ordered my M-Budget DSL subscription in March because of Swisscom's horrendous prices. Delivery ok, installation ok.
Then it started, Replay doesn't work and various other functions don't work either.
After about 15 calls to the hotline, none of which helped (nobody knew what to do), a consultant finally came up with the idea of sending me a new device.
Two months after the start of the contract, I had a new device.
Then the next problems started. TV guide not working, channels not loading, etc. etc.
Over the next three months, I must have called the hotline 20 times, written countless emails, had to reset the TV box X times (losing all my recordings and settings each time), had to spend X evenings without a TV.
I don't even want to start with the absolutely unfriendly support staff, I have never experienced such unmotivated, brazen and incompetent employees anywhere.
I was promised solutions within a few days, but heard nothing for weeks.
I was promised callbacks, but nobody called me back.
I must have waited 5 times for an hour on the hotline until it finally turned out that there was no employee available ("Please be patient, we are looking for a freelancer, ....).
The highlight was a few weeks ago when I realized that I was paying CHF 81 per month instead of CHF 61.
Again, countless emails, phone calls, weeks go by.
Wingo insists that I ordered this subscription (I'm not stupid, am I?), won't give me a credit note, won't change the contract and won't allow me to cancel anyway.
Finally, six months after the start of the contract and after yet another unanswered email, I called the hotline again today and managed to convince the employee to correct the invoices.
And why? Wingo found out that I have fiber optics (there's no copper in our house) and simply switched me to the more expensive fiber optic contract
But there was nothing about this in the contract.
So the subscription I ordered is not even possible for me, which is the only reason why it would be invalid anyway.
With this argument, I was finally able to cancel the contract at the end of October.

So I've spent around 20-30 hours on WINGO so far, so I can just as well spend the few hundred francs I've saved compared to a Swisscom subscription elsewhere.

What have I received in total from Migros/Wingo for all this effort and stress? Quite apart from the fact that I couldn't watch TV for weeks?
A whole 0 francs! I wasn't even offered the opportunity to cancel the contract early, despite repeated requests!
Sorry, but when I calculate what I would have earned per hour if I had worked instead of waiting on your hotline, I could have gone on vacation with that money!
And as generous as you are, I EVEN got a 50.- credit for the overpayment and another 20.- for the first two months without replay.

I see that I am not the only customer who is dissatisfied with the service.
The Internet is full of angry messages and forum posts from Wingo customers.
Why don't you just change providers or something similar? You're totally ruining your reputation with this offer.
Nobody at Wingo seems to be interested, I hope at least you at Migros realize that this can't go on.

To all other Migros customers: I would like to expressly warn you not to take out an M-Budget DSL or Wingo subscription.
Find out a bit on the Internet, what's going on here is no longer normal.
I'd rather switch to Cablecom, even their absolutely miserable service was a hundred times better than Wingo's back then.

Best regards
Matthias

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