Thank you for your request and your patience. It took some time to clear up with our service department, as our technicians made every effort to give you access to "Grill it, Win it!" as well. Some manufacturers, particularly those in Asian countries, use the "Android" operating system and modify it to suit your needs. This can lead to compatibility and display problems for which Migros cannot offer any solutions. We ask for your understanding. Due to the wide variety of smartphones, it may be necessary to carry out specific technical interventions that differ from certain standards. For this reason, Migros does not offer adjustments for problems caused by changes made to the operating system by certain manufacturers. Also in the future, Migros will avoid undertaking specific modifications for certain manufacturers, with the aim of guaranteeing maximum security. For the above-mentioned reasons, we regret that we are unable to provide you with access to our "Grill it, Win it! We apologize for any inconvenience caused.